Guidelines and example questions

This section shows guidelines and some typical questions that you could ask in the Now Assist panel to generate data visualizations.

Follow these guidelines when asking Now Assist to generate a data visualization:

Be precise in your questions

• Use the correct term for the subject of the data you want, such as 'incident' or 'change request.' If you know the name of the table, include that name in the question.
• Be as detailed and precise in your conditions as possible. Do not say "all incidents not resolved in 30 days," say "all incidents that were still open 30 days after they were created."
• If you want a specific visualization type, say so.

Experiment with questions

Save your questions somewhere, including any modified versions. Saving your questions enables easy comparison of results.

When you generate a data visualization, look it over carefully. Check whether it really shows you what you want to know. Keep refining your questions until you’re satisfied.

Examples

Show me the number of open incidents by priority

Gives you a visualization of records on the Incident table grouped according to the Priority column value.

Show task sla as pie

Here you are asking for a pie visualization of Task SLA records, but you have not specified the field by which to group the records. Now Assist gives you a list of fields to choose from, and then it shows you a pie visualization based on your selection.

Show unresolved problems where Assignment group is not empty

Gives you a list of records from the Problem [problem] table, filtered to show only records with a value in the Assignment group field.

Show me the total number of tasks with high priority

Gives you a single score visualization with the number of unique records (Count Distinct aggregation) on the Task table with a priority of 2 (High).

Tasks created this month, grouped by priority

Gives you a bar visualization of records on the Task table that were created this month, grouped by the value of the Priority field.