Extended analysis
Summarize
Summary of Extended analysis
Extended analysis in ServiceNow's Zurich release provides a deeper level of data exploration by aggregating related records and examining Choice, Reference, and Boolean columns within relevant tables. This advanced analysis uncovers new insights, enabling more informed decision-making by analyzing more granular data characteristics beyond standard analysis.
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How Extended Analysis Works
- It aggregates records linked to a response in an exploration, focusing on the columns visible in the record list and related tables.
- The number of columns analyzed is controlled by the system property snquerygen.hiddeninsights.groupby.minfields, defaulting to 5.
- If fewer than the set number of eligible columns are visible, the system searches for additional Choice, Reference, and Boolean fields on the table, prioritizing fields with the highest cardinality to reach the minimum field count.
- Extended analysis generates unique insights by avoiding repetition and automatically drilling down into interesting data subsets for faster, more specific results.
- This feature requires the analytics hidden insight skill from Query Generation to be active.
- Users enable extended analysis by selecting it in the Ask Now Assist or AI Data Explorer interfaces.
Benefits for ServiceNow Customers
- Generates unique, deeper insights without needing multiple follow-up queries.
- Automatically focuses on the most relevant data segments, improving efficiency and response speed.
- Provides richer contextual information, such as trends, shifts, and variability in data, enhancing operational understanding.
- Allows customers to tailor the depth of analysis by selecting which fields to display, influencing the quality and scope of insights.
Comparison: Standard vs. Extended Analysis
Standard analysis provides high-level summaries and trends, such as peak incident volumes and overall counts. Extended analysis adds detailed metrics including percentage changes, trend slopes, and statistical measures like standard deviation, offering a more comprehensive view of data fluctuations and operational dynamics.
Considerations
- Extended analysis consumes more system resources and takes longer to process than standard analysis; customers should use it judiciously.
- If no eligible fields are found, extended analysis is not performed.
Generate a deeper level of analysis that can reveal new insights, enabling you to make more informed decisions.
Extended analysis involves aggregating the records related to a response in an exploration. It examines the same columns that you see when you view the list of records for the relevant table. It takes a Count of Choice, Reference, and Boolean columns. Therefore, you can influence extended analysis by selecting which fields to view in the relevant tables. The relevant tables include any related tables that Query Generation dot-walks to.
The number of columns that extended analysis examines is set in the system property sn_query_gen.hidden_insights.groupby.min_fields. The default value is 5. If the number of eligible columns that are visible on the record list is lower than this value, the system searches for more fields on the table. The search stops when the total number of fields from both the list view and the table search reaches the value of the system property. If the system can’t find that many fields, it uses the fields it does find.
While the results of extended analysis usually enrich the responses in an exploration, the analysis takes more time and uses more system resources than a standard analysis. You have to use your judgment on when to employ it.
Extended analysis requires the analytics hidden insight skill from Query Generation to be active. For more information, see Query Generation skills.