Understanding AI Data Explorer

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Understanding AI Data Explorer

    AI Data Explorer is an AI-powered tool designed to provide instant insights and facilitate deep data explorations within your ServiceNow environment. It enables users to ask natural language questions, receive AI-driven recommendations, and collaborate effectively with colleagues to develop comprehensive, data-driven analyses. This centralized, interactive space supports data exploration, discovery of interesting findings, and streamlined decision-making.

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    Key Features

    • Exploration List: A panel showing all explorations you own or that have been shared with you. You can create new explorations or manage existing ones.
    • Title and Action Bar: Allows editing the exploration title, summarizing findings, asking data questions, sharing, or deleting explorations. It also displays current collaborators. Sharing permissions depend on ownership and assigned rights.
    • Exploration Content: Displays query results, typically as visualizations or lists, accompanied by summaries and contextual text such as goals or participant discussions.
    • User Roles:
      • Exploration Creator: Creates explorations, sets goals, generates initial visuals, and manages sharing (requires nowassistexploreruser role or higher).
      • Exploration Participant: Collaborates with editing rights, can generate visuals, comment, and potentially share further (also requires nowassistexploreruser role or higher).
      • Exploration Viewer: Can only read shared explorations without editing or AI question capabilities; does not require the explorer role.
    • Seamless Integration: AI Data Explorer can be triggered from any list or data visualization within ServiceNow, enabling immediate AI-assisted queries about your data.

    Key Outcomes

    • AI-Guided Insights: Quickly generate insights using natural language, with AI suggesting relevant next steps for analysis.
    • Document Editing and Organization: Consolidate insights and analysis in a single document, adding your own notes to build a comprehensive understanding.
    • Enhanced Collaboration: Collaborate in real-time with colleagues to refine analyses, align on insights, and accelerate data-driven decision-making.

    AI Data Explorer is your AI companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.

    AI Data Explorer overview

    The objective of AI Data Explorer is to bring your thoughts into one place by empowering users to explore, generate interesting findings, and collaborate seamlessly. This is achieved through an AI-assisted, interactive exploration that serves as a centralized space for data-driven decision making.

    Figure 1. AI Data Explorer
    An exploration in Now Assist explorer.
    AI Data Explorer can be divided into the following sections:
    • 1 Exploration list. Expand or hide the list with the show/hide icon Show/hide icon. The list shows all explorations that you own or that have been shared with you. You can also create exploration with the plus (+) icon.
    • 2 Title and action bar. This section includes an editable title for the exploration, buttons for summarizing the exploration and asking a question about data, and a More Options menu for sharing and deleting the exploration. It also shows which other users are currently in the exploration. You can share an exploration only if you own it or it has been shared with you with sharing rights.
    • 3 Exploration content. This section displays the results of data exploration queries. The results typically include a data visualization or list and a summary of the contents of that visualization or list. The exploration can also include its purpose or "goal" and any text that the participants have added, such as a discussion about the results.

    AI Data Explorer users

    Table 1. Users
    User Description
    Exploration creator Creates new explorations. Sets the goal of the exploration. Generates the first graphics. Can use the exploration just for themselves, or can invite participants and viewers, who must have access to the data in generated data visualizations.

    Role required: now_assist_explorer_user or higher.

    Exploration participant Anyone with whom the exploration is shared with editing rights. Can generate more data visualizations or comment on the exploration. May be able to share the exploration further.

    Role required: now_assist_explorer_user or higher.

    Exploration viewer Anyone with whom the exploration is shared either without editing rights or without the now_assist_explorer_user role or higher. A viewer cannot ask questions of the AI or add text to the exploration, but they can read it.

    AI Data Explorer benefits

    • AI-Guided insights: Gain insights using natural language queries, with AI guiding your analysis and suggesting the next questions to explore.​​
    • Document Editing and Organization: Collect insights in a single document. Edit, organize, and add your own thoughts to understand a topic comprehensively.​​
    • Collaboration with Other Users: Work together in a shared space to refine analyses, align on insights, and drive data-driven decisions with ease.​​
    • Seamless integration with all applications: Trigger Now Assist explorer from any list or data visualization to ask questions about the data in your experiences.