Access Process Mining

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Process Mining is available with ServiceNow AI Platform. With the free version, you can do only sample mining. You need a license to do full mining.

    To purchase a subscription, contact your account manager.

    Note:
    Before purchasing a subscription, you can evaluate the features using the Process Mining evaluation projects available for ITSM, CSM, and HR. For more information, see Evaluating Process Mining.

    For information on components installed with Process Mining, see Components installed with Process Mining.

    Important:
    You may explore content packs that will provide you with pre-defined template for projects, process configuration, improvement opportunities, and so on. To download and import the content packs, see Creating process configurations using content pack templates.

    If you plan to activate and explore Process Mining in a sub-prod or clone instance, then clone from production with copy audit and logs data. You can do this by deselecting the Exclude audit and log data when cloning. Taking this step ensures that audit logs are available to create a full process map using Process Mining.