Configure link to your privacy policy

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • When Usage Insights is enabled, the ServiceNow Services Privacy Statement is linked by default. However, administrators can update the link to point to the organization privacy policy.

    Before you begin

    Role required: admin

    Users can choose to enable or turn off tracking in their settings. To learn more about enabling tracking, see How users consent to tracking in Usage Insights.

    To learn more about the default privacy statement, see the ServiceNow Services Statement.

    Procedure

    1. Navigate to sys_properties.list.
    2. Find the system property glide.analytics.privacy.link.
    3. Select glide.analytics.privacy.link.
    4. In the Value field, replace the existing URL with the URL of your company's privacy statement.
    5. Select Update.