Manager, Product Design, ServiceNow
Joy is a Design Manager overseeing ServiceNow's post-sales customer success products. Joy and her team are passionate about creating a seamless customer experience to help them adopt ServiceNow products effectively and easily. Outside of ServiceNow, Joy is an active mentor in the design community, supporting and up-leveling juniors or career transitioners.
Learn more about UX with this Knowledge 2024 session on You can design! Using participatory design to reimagine ServiceNow experiences.
Sr UX Researcher, ServiceNow
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