L'Autonomous Workforce non si limita a svolgere compiti isolati. A questi specialisti AI vengono assegnati ruoli, con contesto aziendale e autorizzazioni, per gestire workflow complessi end-to-end.
Put AI To Work in una città vicina a te. Scopri le ultime innovazioni, ascolta gli interventi dei leader di settore e vivi l'esperienza dell'AI in prima persona, partecipando gratuitamente a un evento del World Forum.
Utilizza strumenti basati sull'AI per assegnare priorità e automatizzare le attività di routine, rilevare incidenti e ottenere informazioni dettagliate.
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Stay up to date on how artificial intelligence is reshaping the workplace with insights on AI strategy, automation, and the future of intelligent workflows.
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3 min
The state of AI control
ServiceNow surveyed 550 executives. Most admit their organizations can't fully see, govern, or account for AI use.
AIResearch
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CTA Primary
7 min
AI stalling? Software users across the enterprise share what helps.
What separates AI ambition from AI maturity? Our research and verified customer reviews from G2 point to the operational groundwork.
News and EventsAzienda Story
1 min
Ground Truth
Sean O'Malley: Freedom within a frame
The AMP Bank CEO discusses a set of boundaries he calls freedom within a frame that give teams room to experiment, innovate, and even fail
AIThought Leadership
1 min
Ground Truth
Dr. Ahmed Al-Hashimi: Eliminate before you automate
An "eliminate before you automate" approach is helping Abu Dhabi rethink how services are delivered
AIThought Leadership
3 min
Global AI guidelines are forcing new product choices
The EU wants models it can inspect. China wants models it controls. Apple proved you can't build one system that satisfies both.
News and EventsThought LeadershipLatest insights on AI business reinvention
AI for IT
3 min
5 considerations for identifying custom code AI opportunities
It’s time to reframe the build-versus-buy approach to AI with a new, two-pronged question
App DevelopmentThought Leadership
3 min
ServiceNow is a Magic Quadrant Leader in ITSM. Here's why that matters.
The service desk can’t fix a broken tech stack. It needs a single source of truth.
News and EventsAzienda Story
3 min
Why enterprises are consolidating IT workflows on a single platform
When one platform simplifies IT and puts AI to work, the business case for point solutions falls apart
News and EventsAzienda Story
AI for CRM
3 min
Your CRM single source of truth may be lying to AI
AI agents need live, trusted data to make smarter customer decisions
CRMThought Leadership
4 min
AI won't save CRM if workflows are still broken
Customer satisfaction scores have barely moved in 10 years. It's time for autonomous CRM that acts on your behalf.
CRMThought Leadership
5 min
When AI does the CRM homework, sellers can sell more
A strategic perspective on sales customer relationship management and autonomous revenue execution
CRMThought Leadership
AI for risk & security
3 min
AI containment failures expose a deep architecture problem
Autonomous system overreach points to the need for stronger AI controls built into how work gets done
Ethics and GovernanceThought Leadership
3 min
AI agents need more robust identity security controls
As AI agents gain access across the business, clear ownership and visibility are imperative
Ethics and GovernanceAzienda Story
3 min
Your AI strategy needs a stronger control layer
Enterprise AI passes every checkpoint that’s built for it. That's the problem.
Ethics and GovernanceThought Leadership
AI for HR
2 min
Reimaging work in the AI era
A blueprint for tomorrow’s human and AI-powered workforce
FuturesThought Leadership
4 min
Talent readiness: Your new workforce strategy
As organizations use AI to automate tasks, the central workforce question has become: Where will human value sit inside a role?
HRResearch
2 min
Future Signals: The human-AI bridge
It’s not humans versus machines; the AI economy is growing in between them
FuturesThought Leadership
Control and govern AI
You can’t control what you can’t see. ServiceNow AI Control Tower gives you one place to discover any AI asset, secure AI actions, and govern AI activity.
Learn More
AI in industries
3 min
Healthcare payer AI strategy for better care
True return on investment requires a different approach to age-old processes
IndustriesThought Leadership
3 min
How ServiceNow and NVIDIA are changing telecom operations
Turning the vision of an autonomous network into reality
IndustriesPartner Story
2 min
AI in government: Ready to scale
New research shows how U.S. agencies are moving beyond AI experimentation
IndustriesResearch
"While many organizations are using AI, only a handful are reaping transformational benefits."
ServiceNow
Enterprise AI Maturity Index 2026
5 min
Read Report
Enterprise AI Maturity Index 2026
New research confirms that many orgs bought AI, but few built for it. Those that did are seeing impressive ROI; the rest are battling chaos.
AIResearch
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CTA Primary
3 min
Your AI is only as good as its interface
The best AI won't ask employees to adapt to it. It will adapt to them.
FuturesThought Leadership
1 min
Enterprise AI Maturity Index 2026 industry insights
Your guide to ServiceNow findings on enterprise AI maturity across key industries
AIResearch
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