Now Assist for Sales CRM for Telecommunications release notes
The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.
Now Assist for Sales CRM for Telecommunications highlights for the Australia release
Australia Patch 1
- Automatically create the fallout records based on reported issues in the order task work notes.
- Automate the customer move order capture journey to reduce the manual effort.
See Now Assist for Sales CRM for Telecommunications for more information.
Important:
Now Assist for Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Now Assist for Sales CRM for Telecommunications features
Australia Patch 1
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Order fallout AI agent
- Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up.
- Move Order Voice AI agent
- Use this agent to help you create a move order capture journey by collecting details such as the customer’s name, current service location, product offering, and new service address.
Activation information
Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see Install Now Assist plugins.