Sourcing and Procurement Operations release notes
Summarize
Summary of Sourcing and Procurement Operations release notes
The ServiceNow® Sourcing and Procurement Operations application streamlines the purchasing process by providing employees with an automated tool to shop for goods and services required at work. The Australia release enhances this application with new features that improve savings identification, multi-currency support, service purchase flexibility, and automated classification, helping organizations optimize procurement workflows and supplier management.
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Key Features
- Savings Opportunity Identification: An agentic workflow analyzes contracts, spend, sourcing pipelines, and supplier performance to identify and prioritize potential savings. Category managers can review and act on these opportunities through an intuitive interface.
- Email Parser Agent: Automatically processes incoming emails to detect procurement intent and generate procurement cases, enabling procurement teams to manage requests efficiently.
- Universal Request: Allows employees to submit procurement requests in natural language via Employee Center, even when multiple departments are involved. Requests are routed and coordinated with status tracking throughout the process.
- Multi-Currency Support: Approval-related views in Shopping Hub now display supplier amounts in both local and original currencies, providing clearer financial context for approvers.
- Decimal Quantity Support for Services: Enables entering and editing decimal quantities on service-based purchase requisitions and orders, with validation preventing decimals for goods to ensure data integrity.
- Automated Spend Category Assignment: The Spend Categorization agent automatically classifies service requests, purchase requisitions, and orders into the correct spend categories, reducing manual effort and improving consistency.
- Purchase on Behalf of Others: Users can make purchases on behalf of others directly within Shopping Hub without delegate setup, with visibility into these purchases via business owner filters.
- Single Sourcing Request for Multiple Items: When multiple products or services are requested in a single intake, a consolidated sourcing request is created to streamline sourcing activities.
Activation and Related Applications
The Sourcing and Procurement Operations application is available for installation via the ServiceNow Store. Customers should request access through the store to begin using these features.
Related applications include:
- Now Assist for SPO: Facilitates conversational intake and summarization of procurement requests to accelerate fulfillment.
- Source-to-Pay Workspace: Provides tools supporting procurement, supplier onboarding, and invoice processing within the source-to-pay lifecycle.
Why This Matters
These enhancements empower ServiceNow customers to achieve greater cost savings, improve procurement accuracy, and enhance user experience for both requesters and approvers. Automated workflows reduce manual tasks, multi-currency visibility aids global operations, and natural language processing simplifies request submissions, all contributing to more efficient sourcing and procurement operations.
The ServiceNow® Sourcing and Procurement Operations application provides your employees with a simple automated tool that they can use to shop for goods and services that they need at work. Sourcing and Procurement Operations was enhanced and updated in the Australia release.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Sourcing and Procurement Operations highlights for the Australia release
- Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance.
- View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views.
- Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods.
- Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically.
- Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter.
- Create a single sourcing request when a requester submits an intake request with multiple products or services.
See Sourcing and Procurement Operations for more information.
New in the Australia release
- Savings opportunity identification
- The Savings Opportunity Discovery agentic workflow analyzes contracts, spend data, sourcing pipeline, and supplier performance on a recurring schedule to identify and prioritize savings opportunities. Category managers can review opportunities on the Potential Savings Opportunities page and either create a pipeline project in the Now Assist panel or dismiss the opportunity from the Share feedback modal.
- Email parser agent for Sourcing and Procurement Operations
- Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases and take the necessary actions to efficiently manage procurement requests.
- Universal Request
- Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process.
- Multi-currency support in Shopping Hub
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Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver’s local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review.
- Decimal quantity support for service-based purchases in Shopping Hub
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Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center.
- Automatically assign categories during SR and PR creation
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Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows.
- Purchase on behalf of another user in Shopping Hub
- Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view.
Activation information
Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.