Accounts Payable Operations release notes
Summarize
Summary of Accounts Payable Operations Release Notes - Australia Release
The ServiceNow® Accounts Payable Operations (APO) Australia release introduces enhanced automation and AI-driven capabilities to streamline supplier case resolution, invoice inquiry handling, and tax validation. These improvements reduce manual effort, improve accuracy, and align invoice processing with organizational policies and compliance requirements.
Show less
Key Features
- AI-Powered Email Parsing: An AI agent automatically classifies incoming supplier emails, identifies actionable requests, and creates invoice cases, reducing manual case management.
- Supplier Interaction Enhancements: Suppliers can submit, track, and confirm resolutions directly without navigating portals, improving supplier experience and transparency.
- Configurable Invoice Rejection Modes: Administrators can customize rejection workflows per exception type to ensure resolution quality while meeting organizational and audit requirements.
- Tax Engine Integration: Supports automatic tax validation at the invoice line level using the new integration framework with Vertex, handling tax exceptions, manual re-validation, and ensuring compliance with regional and global tax rules.
- Invoice Exception Handling Improvements: APO now flags invoices from unverified or unrecognized suppliers by verifying sender details against registered contacts, helping prevent invoice fraud and ensuring payment accuracy.
Changes and Removals
- Removed Supplier Tax Roll Up: The previous logic to roll up supplier-declared tax has been removed to enforce independent validation of tax amounts.
Activation and Licensing
Accounts Payable Operations is available for installation via the ServiceNow Store. Activation requires a request through the Store interface. The APO application leverages the ServiceNow AI Platform, which offers three licensing tiers—Foundation, Advanced, and Prime—each providing varying levels of AI capabilities and automation suitable to different organizational needs.
Localization and Plugin Information
- APO supports multiple languages; however, the default DocIntel model is trained for English invoice extraction only. To process invoices in other supported languages, customers must train the DocIntel model accordingly.
- The new Tax Engine Integration with Vertex plugin enables invoice tax validation to improve tax accuracy and compliance.
What This Means for ServiceNow Customers
With this release, customers can expect more efficient and secure accounts payable processes through AI-assisted case handling, enhanced supplier communication, and robust tax validation. The configurable rejection modes and improved exception handling help maintain compliance and reduce risks associated with invoice fraud. The integration with Vertex for tax validation supports compliance with complex tax requirements across regions, making APO a more comprehensive solution for accounts payable automation.
The ServiceNow® Accounts Payable Operations adds capabilities for supplier case resolution and confirmation workflows. The large language model (LLM)-aided email parser agent automatically classifies incoming supplier inquiries, eliminating manual intervention and routes invoice inquiry cases to the appropriate teams. Invoice exceptions in Accounts Payable Operations are enhanced and updated in the Australia release.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Accounts Payable Operations highlights for the Australia release
- Suppliers can submit, track, and confirm resolutions without portal navigation.
- Configure rejection modes to customize workflows so that AI workers focus on resolution quality rather than administrative tasks.
- Use automated email parsing and LLM-assisted responses to handle cases with less manual effort.
See Accounts Payable Operations for more information.
New in the Australia release
- Tax Engine Integration
- The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, and supports regional and global tax requirements. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual re validation and rolling up of system tax.
- Email parser agent for APO
- The Email parser is an AI agent that automatically processes incoming emails (Level 1 support cases and tasks) from suppliers and invoice owners, identifies actionable requests, classifies them, and creates invoice cases.
- Invoice rejection modes
- APO supports configurable rejection modes for invoice exception handling. Administrators can configure rejection mode behavior per exception type to align with organizational policies and audit requirements.
Changed in this release
- Invoice exceptions
- Accounts Payable Operations flags invoices received from unrecognized or unverified supplier sources as exceptions. The system compares sender email addresses and identities against registered supplier contacts; invoices from unmatched sources are held for verification. This helps reduce the risk of invoice fraud, verifies payment accuracy, and maintains supplier control by requiring verification before processing invoices from unknown sources.
Removed in this release
- Roll up logic applies only to system tax, not to supplier-declared tax. Supplier tax roll up is removed. This replaces the previous approach, which lacked independent validation of supplier-provided tax amounts.
Activation information
Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Localization information
Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. To process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model.
Plugin information
- New plugins
-
The following plugins are new in Australia:
Tax Engine Integration with Vertex (com.sn_fsc_vertex): This plugin enables the integration of APO with Vertex (vendor) to perform tax validation on invoices resulting in tax accuracy and compliance.