Now Assist Center release notes

  • Release version: Australia
  • Updated June 6, 2026
  • 5 minutes to read
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    Summary of Now Assist Center release notes

    The ServiceNow® Now Assist Center is a unified application introduced in the Australia release that centralizes the setup, management, and monitoring of generative AI solutions within your ServiceNow instance. It acts as a single control hub, bringing together Now Assist capabilities and configuration functions to streamline AI adoption and administration.

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    Now Assist Center is available through the ServiceNow Store and supports modern browsers like Google Chrome and Microsoft Edge, while not supporting Internet Explorer. It includes accessibility and localization features aligned with the ServiceNow AI Platform.

    Key Features

    • Now Assist Readiness Evaluation: Evaluate your instance’s readiness for AI adoption, identify areas needing preparation, and access actionable links to improve readiness.
    • Activation of Now Assist Skills: Use a conversational interface to activate and configure both base system and custom AI skills directly from the Now Assist Center workspace.
    • Automation Opportunities for Customer Service Management (CSM): Analyze chat, voice, and email interaction data with AI Agent Advisor to discover automation opportunities, match them to existing AI agents, or create new agents for deployment.
    • Asset Inventory Management: View and create Now Assist Data Kit, Skill Kit, Knowledge Graph, and Catalog assets within your instance.
    • Enhanced Automation Opportunities UI: Benefit from improved filtering, sorting, and updated metrics on automation opportunities, with detailed cards and tabs to streamline AI agent development and deployment.
    • Performance and Business Value Dashboards: Access analytics dashboards to monitor AI asset performance and business impact, enabling data-driven management of your AI implementations.
    • Now Assist Center Workspace: Manage AI solutions without switching between applications, using a centralized tabbed interface that integrates other Now Assist apps and administrative tools.
    • Conversational Now Assist Panel: Perform administrative and setup tasks using a conversational AI guide embedded within the workspace.
    • AI Agent Advisor Enhancements: Improved user experience with renamed sections, clearer metrics (e.g., estimated time and cost savings), and actionable links to review and progress automation opportunities.

    Licensing and Product Tiers

    The AI Platform offers three licensing tiers to suit varying customer needs:

    • Foundation: Basic AI agents and skills for delivering insights.
    • Advanced: Expanded AI agents and skills to enhance productivity across relevant use cases.
    • Prime: Full autonomous AI capabilities including custom AI agent creation and management.

    Practical Benefits for ServiceNow Customers

    • Accelerate AI adoption with guided readiness evaluation and actionable recommendations.
    • Centralize AI skill activation and management to reduce administrative overhead.
    • Leverage AI to identify and automate repetitive Customer Service Management tasks, improving agent productivity.
    • Gain transparency into AI asset performance and business impact to optimize your AI investments.
    • Streamline AI administration through conversational interfaces and integrated workspace features.

    Next Steps

    To begin using Now Assist Center, install the application from the ServiceNow Store and configure it according to your organizational needs. Utilize the readiness evaluation to prepare your instance, activate AI skills, and explore automation opportunities identified by AI Agent Advisor. Monitor AI performance through provided dashboards and continuously optimize your AI deployment for maximum business value.

    The ServiceNow® Now Assist Center application is a single control hub that brings together other Now Assist capabilities and configuration functions, helping administrators to set up and manage generative AI solutions from a unified experience. Now Assist Center is a new application in the Australia release.

    Now Assist Center highlights for the Australia release

    Australia Patch 3
    • Assess your instance readiness for AI adoption with Now Assist Readiness Evaluation features, and make preparations using the identified action items.
    • Activate base system and custom Now Assist skills from the Now Assist Center workspace.
    • Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels.
    • View the Now Assist Data Kit, Knowledge Graph, and Catalog assets in your instance with the asset inventory.
    Australia Patch 2
    • Set up and manage your AI solutions in one place without switching between Now Assist applications.
    • Use a conversational interface to perform Now Assist admin tasks and find help.
    • Hit the ground running with AI recommendations and setup tasks surfaced at the top of your home page.
    • Let AI analyze your instance data and tell you exactly where automation will have the biggest impact.
    • Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents.

    See Now Assist Center for more information.

    Important:
    Now Assist Center is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Now Assist Center features

    Australia Patch 3
    Now Assist Readiness Evaluation
    Use Now Assist Readiness Evaluation to assess your instance readiness for AI adoption, identify areas to prepare for AI, and access direct links to improve those areas.
    Activate Now Assist skills
    Use the conversational experience in the Now Assist panel to activate and set up base system skills.
    CSM automation opportunities from chat, voice, and email data
    Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities.
    Asset inventory enhancements
    View and create Now Assist Data Kit, Now Assist Skill Kit, Knowledge Graph, and Catalog assets in your instance using the asset inventory.
    Automation opportunities enhancements
    View additional filter and sorting options along with updated metrics in the automation opportunities list. Automation opportunity cards on the home page and in the list provide additional information and an updated appearance. An AI Agents tab is added to the Resolution Steps page, and the Agent guided setup tab can be opened to complete development of AI agents. The Continue building AI agent box gives options for Chat Agent and Voice Agent.
    AI execution and business value dashboards
    View analytics dashboards showing the performance of your AI assets, including Now Assist Center Performance Explorer and Now Assist Center Business Value dashboards.
    Australia Patch 2
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
    • Foundation: AI agents and skills to deliver insights
    • Advanced: AI agents and skills to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI agents and skills, and create your own
    Now Assist Center workspace
    Use the Now Assist Center workspace to set up, monitor, and manage your Now Assist solutions without switching between separate applications.
    Now Assist panel
    Use the conversational interface to have your AI guide perform Now Assist admin and setup tasks and find help.
    Actionable use cases
    Use actionable cards on the home page to view and activate guided quick-start use cases that start your AI implementation.
    Automation discovery with AI Agent Advisor
    Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations.
    AI agent matching and automated deployment
    Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents.
    Integrations with other Now Assist applications
    Access other Now Assist applications from a centralized tabbed workspace experience to configure your AI implementation.
    AI adoption metrics
    View performance and usage statistics for your AI implementation.

    UI changes

    Australia Patch 3
    AI Agent Advisor enhancements
    Several features are updated to improve the user experience.
    • The AI Agent Advisor section of the Now Assist Center home page is renamed to Automation opportunities.
    • The automation opportunities cards display the record type. Hours time saved is changed to Est cost savings per year. Estimated savings is changed to Est time saved per year. A Review opportunity link displays on the card.
    • The summary on the Resolution Steps page is updated with a description of the problem and source, last updated date, and metrics for records analyzed and estimated time saved per year. The number of resolution steps and AI agents are moved to the respective tabs.

    Activation information

    Now Assist Center is available from the ServiceNow Store. For more information about the installation of Now Assist Center, see Configuring Now Assist Center.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    Now Assist Center (sn_na_center): Now Assist Center is an AI-enablement workspace designed to help customers accelerate and maximize adoption of AI throughout the ServiceNow AI Platform by acting as a centralized portal for all Now Assist AI capabilities.

    Browser requirements

    The Now Assist Center application supports various browsers, including Google Chrome and Microsoft Edge. Now Assist Center isn’t supported in Internet Explorer.

    Accessibility information

    The Now Assist Center application supports all the platform accessibility features.

    Localization information

    Now Assist Center supports machine translation for Australia. Localization is applicable to Now Assist Center in all languages supported by the ServiceNow AI Platform.

    Related ServiceNow applications and features

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    Getting ready to implement Now Assist is more than just installing plugins—it’s about laying the groundwork for a seamless, intelligent experience across your workflows. Whether you're enabling conversational catalogs, automating content generation, or enhancing user interactions, a few key steps will ensure that your data is ready, your applications are prepared, and your organization's AI policy is in alignment with your implementation.
    Now Assist
    Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.
    Now Assist AI assets
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    Now Assist AI agents
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