Sales CRM for Telecommunications release notes
The ServiceNow® Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Sales CRM for Telecommunications was enhanced and updated in the Australia release.
Sales CRM for Telecommunications highlights for the Australia release
- Use the task template generation agent to create a task plan template for the given specification based on the uploaded image file.
- Sales Customer Relationship Management for Telecommunications (SOMT) is now known as Sales Customer Relationship Management for Telecommunication (Sales CRM for Telecommunications) to align with the updated product taxonomy. There is no change to functionality or existing customer configurations.
- Automatically create the fallout records based on reported issues in the order task work notes.
- Provide customers with the option to configure product workflows using the data-driven catalog subflow as an alternative to Flow Designer, giving more options for implementing product configurations.
- Automate the customer move order capture journey to reduce the manual effort.
See Sales Customer Relationship Management for Telecommunications for more information.
New in the Australia release
- Image to task plan template AI agent
- Use this agent to process an uploaded image file, extract task dependencies and store them as a task plan template for the given specification.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Order fallout AI agent
- Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up.
- Task plan templates driven order fulfillment
- Define tasks and their dependencies using the task plan template to orchestrate the fulfillment journey for a product to standardize fulfillment processes across products.
- Move order voice AI agent
- Use this agent to help you create a move order capture journey by collecting details such as the customer’s name, current service location, product offering, and new service address.
Activation information
Install Order Management for telecom, media, and tech by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.