Service Mapping Workspace

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 3 minutes de lecture

    • The Service Mapping workspace provides a central location to streamline the process of mapping your application services. Use the visualizations and reports to analyze, monitor, and update your resources, create application services, and manage your service mapping tasks efficiently.

    Access

    Navigate to Workspaces > Service Mapping.

    Key features and capabilities

    Machine Learning (ML) readiness
    Confirm that your Machine Learning environment is prepared before you start to map application services.
    Detailed service maps
    Drill down for detailed information on service maps across various categories.
    Automated Service Suggestions
    Leverage Automated Service Suggestions to evaluate suggested application service candidates, using them to create application services or enhance existing ones.
    Improved resource utilization
    Use unmapped servers linked to an application service candidate to create application services.
    Tag-based service mapping
    Use the Tag-based mapping dashboard to map your organization's configuration items (CIs) into application services.
    Create a service instance or a unified service
    • Create a service instance to leverage your resources in unmapped services.
    • Create a unified service from various sources. For more information, see: Multi-source service mapping.
    Important :

    Access to tag-based service mapping in the Service Mapping workspace requires the installation of Service Mapping Plus version 1.16.3. For more information, see Install Service Mapping Plus.

    Key Metrics

    Mapped application services
    The number of application services previously mapped. Select to view specific information about these services such as operational status and business criticality.
    ML-powered candidates
    The number of application service candidates identified using the Automated Service Suggestions feature.
    Remarque :
    Starting with Service Mapping Plus version 1.16.3, the filtering process has been updated to include only the most relevant candidates, excluding any ignored or irrelevant ones. This enhancement requires the installation of ITOM Content Service.
    Mapped servers
    The number of servers currently linked to an application service. Select to view information such as operational status and owner.

    Reports

    Select the relevant section of each report to view more detailed information.

    Title Type Source table Description

    Service maps by operation type

    Bar report

    Mapped Application Service [cmdb_ci_service_discovered]

    		 A bar report that presents the mapped application services grouped by operation type.
    Service maps by creation method

    Pie report

    		 Mapped Application Service [cmdb_ci_service_discovered] A pie report that presents the mapped application services grouped by creation method.
    Service maps by criticality

    Bar report

    		 Mapped Application Service [cmdb_ci_service_discovered] A bar report that presents the mapped application services grouped by the level of criticality.
    Unmapped servers
    Remarque :
    This view is applicable to users with Service Mapping Plus versions earlier than 1.16.3.

    Bar report

    Server [cmdb_ci_server]

    Service Configuration Item Association [svc_ci_assoc]

    Application service candidate [sa_ml_application_service_candidate]

    A bar report that presents unmapped servers that have been matched to an application service candidate as well as those servers with no candidate.

    Select Unmapped servers with candidate to view servers you can use to create an application service. For more information, see Create an application service for unmapped servers.
    Unmapped servers
    Remarque :
    This view is available starting with Service Mapping Plus version 1.16.3.

    Bar report

    Server [cmdb_ci_server]

    Service Configuration Item Association [svc_ci_assoc]

    Application service candidate [sa_ml_application_service_candidate]
    A bar report that presents the number of unmapped servers, divided into two categories:
    • Unmapped servers without candidate - servers that have been matched to an application service candidate.
    • Unmapped servers with relevant candidate - servers that have no candidate.
    Remarque :
    Starting with Service Mapping Plus version 1.16.3, the filtering process has been updated to include only the most relevant candidates, excluding any ignored or irrelevant ones. This enhancement requires the installation of ITOM Content Service.

    Additional components

    Populate data
    You can select this button to refresh the page and update the displayed information to reflect the most recent data.
    Search for server
    You can locate a specific server using this field by entering the server name to see a list of options. Selecting the server you want from the list, and then Search, takes you to the Mapped Server page. Select the server name for more detailed information.

    Tag-based service mapping

    Select the Tag-based service mapping icon to access the Tag-based service mapping dashboard. Here you can categorize and map your organizaton's on-prem and cloud resources into application services. For more information, see Tag-based mapping in the Service Mapping Workspace.

    Application service readiness dashboard

    Select the Application service readiness icon to access the Application service readiness dashboard.

    Use this dashboard to ensure you have enabled Predictive Intelligence, verify Machine Learning readiness, and confirm that your data has been trained.

    For more information about application readiness, see Application service readiness dashboard in configurable workspace.