Care Team Operations for Environmental Services release notes
Summarize
Summary of Care Team Operations for Environmental Services release notes
The Care Team Operations for Environmental Services application in ServiceNow supports healthcare facilities in reporting and fulfilling environmental and facilities-related issues. The Australia release introduces significant enhancements, including improved conversational AI capabilities and security updates, designed to streamline case creation and enhance operational efficiency for healthcare providers.
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Key Features
- Conversational Case Creation: Users can now create support requests for healthcare IT, biomed, facilities, and environmental services departments through Now Assist in Virtual Agent. This feature, available in both Care Team Portal and Care Team Mobile, uses clarifying questions and AI validation to ensure accurate intake.
- Case Creation Voice AI Agent: Care team members can create cases via phone conversations using the Case Creation Voice AI Agent. This requires the Care Team Operations plugin for the relevant case types.
- Security Enhancements: The release strengthens instance security by introducing granular read-only field controls on the ServiceNow AI Platform, including new options such as “strictreadonly” and “clientscriptmodifiable,” ensuring better protection without compromising flexibility.
- Role Updates: Users with the feature administrator role can now complete certain tasks previously limited to broader administrator roles, improving operational delegation.
- ServiceNow AI Platform Tiers: Introduction of three AI licensing tiers—Foundation, Advanced, and Prime—providing varying levels of AI capabilities, from basic insights to autonomous AI asset management and custom workflow creation, depending on customer entitlements.
Activation and Upgrade Information
- The application is available for installation via the ServiceNow Store. Customers should request installation through the Store to access the latest version.
- Upgrading to the Australia release requires attention to new read-only field protections. Customers should consult provided knowledge base articles for guidance on identifying and adjusting affected fields to maintain compatibility and security.
Related Applications
- Healthcare Operations Core: Provides foundational capabilities that integrate Care Team Operations with supporting service departments for streamlined hospital operations.
- Care Team Mobile: Offers a mobile platform enabling hospital care teams to report issues efficiently to support departments.
The ServiceNow® Care Team Operations for Environmental Services application contains case types to report and fulfill facilities issues as part of Healthcare Operations. Care Team Operations for Environmental Services was enhanced and updated in the Australia release.
Care Team Operations for Environmental Services highlights for the Australia release
- Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments.
- Leverage the Care Team Operations Case Creation Voice AI Agent enables to create cases conversationally over the phone.
- Care Team Operations for Environmental Services has received security enhancements in the Australia release.
See Care Team Operations for Environmental Services for more information.
Important information for upgrading Care Team Operations for Environmental Services to Australia
The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
Care Team Operations for Environmental Services features
- Create support requests using Now Assist in Virtual Agent
- Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile.
- Care Team Operations Case Creation Voice AI agent
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The Care Team Operations Case Creation Voice AI Agent enables care team members to create cases conversationally over the phone.
Note:For the Care Team Operations Case Creation Voice AI Agent to create cases, the Care Team Operations plugin for cases of that request type must be installed.
- Australia Patch 1
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Activation information
Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.