Dispute Content Pack for US Regulations release notes
The ServiceNow® Dispute Content Pack for US Regulations application enables issuers in the United States (US) to track dispute cases and conform with regulatory guidelines. Dispute Content Pack for US Regulations was enhanced and updated in the Australia release.
Dispute Content Pack for US Regulations highlights for the Australia release
Improve compliance with US Regulation E (Reg E) and Regulation Z (Reg Z) through the Service Level Agreement (SLA) definitions enhancements.
See Dispute Content Pack for US Regulations for more information.
Changed in this release
- Enhanced SLA Definitions for Reg E and Reg Z
- Improve regulatory adherence in your dispute workflow with the following enhancements to Reg E and Reg Z SLA definitions, ensuring timely dispute resolution and reducing regulatory risk exposure:
- SLA tracking now anchors to the dispute report date instead of the case creation date.
- SLA timelines for Reg Z are updated to require the financial institution to resolve the dispute within two complete billing cycles or 90 calendar days from the dispute report date.
Activation information
Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.