Care Team Work Management release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Care Team Work Management release notes

    The ServiceNow® Care Team Work Management application, introduced in the Australia release, empowers clinicians to efficiently create and monitor both ad-hoc and recurring tasks for their care teams. It facilitates coordination through orchestration and care team cases and tasks, enhancing operational workflows in healthcare settings.

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    Key Features

    • Task Planning: Enables creation of single or multi-unit task plans supporting both ad-hoc and recurring schedules. Multi-unit plans use orchestration cases and tasks, while single-unit plans focus on care team cases and tasks, improving cross-unit and intra-team coordination.
    • Unified Workspace: A centralized landing page allows care team agents to view and manage all care team cases and tasks in one streamlined interface, ensuring consistent management of work activities.
    • Operational Rounding Playbook: Provides rounding templates with required fields and clinical checklists to standardize operational activities. It automates scheduling of one-time and recurring rounding tasks across units within the Healthcare Workspace, supporting task completion, evidence capture, and progress tracking.

    Activation and Availability

    Care Team Work Management must be installed by requesting it from the ServiceNow Store. Customers can view the app and submit installation requests directly through the Store.

    Related Plugins and Applications

    • Healthcare Orchestration (com.snhcoorc): Facilitates collaboration across multiple healthcare organizations.
    • Care Team Case (com.sncto): Supports care teams in creating and tracking cases and tasks for operational work.
    • Healthcare Operations Core: Provides foundational capabilities for Care Team Operations, enabling hospitals to streamline operations through integration with service departments.
    • Care Team Mobile: Offers a mobile interface for hospital care teams to report issues to support departments.

    The ServiceNow® Care Team Work Management application enables clinicians to create and track ad-hoc and recurring tasks for their care team through the creation of orchestration and care team cases and tasks. Care Team Work Management is a new application in the Australia release.

    Care Team Work Management highlights for the Australia release

    • Create ad-hoc or recurring scheduled task plans for care teams across one or more units.
    • Use the unified workspace landing page for managing cases and tasks.
    • Streamline rounding workflows and reduce administrative burden by leveraging the Operational Rounding playbook.

    See Care Team Work Management for more information.

    Important:
    Care Team Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Care Team Work Management features

    Create single or multi‑unit task plans for care teams to support ad hoc or recurring tasks. Multi‑unit work plans can include orchestration cases and tasks, while single‑unit work plans use care team cases and tasks. This feature helps teams coordinate work more efficiently across units and within their own teams.

    Use the unified Care Team Work Management landing page to view and manage care team cases and care team tasks all in one place. This provides a streamlined and consistent experience across work activities for care team agents.

    Operational Rounding playbook

    Use rounding templates with required fields and clinical checklists to standardize operations activities. The playbook generates one‑time and recurring rounding tasks across units using built‑in scheduling within the Healthcare Workspace. It supports completing task, capturing evidence, and tracking progress.

    Activation information

    Install Care Team Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    • Healthcare Orchestration (com.sn_hco_orc): Enables cross team collaboration between multiple healthcare organizations.
    • Care Team Case (com.sn_cto): Enables care teams to create and track cases and tasks for operational work.

    Related ServiceNow applications and features

    Healthcare Operations Core
    ServiceNow® Healthcare Operations Core provides the foundation for Care Team Operations and enables hospitals to streamline and automate their operations by integrating with supporting service departments.
    Care Team Mobile
    ServiceNow® Care Team Mobile provides a mobile experience for hospital care teams to report issues to support departments.