Industrial Connected Workforce Core release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Industrial Connected Workforce Core release notes

    The ServiceNow® Industrial Connected Workforce (ICW) Core is the foundational application introduced in the Australia release. It underpins the entire ICW suite by providing shared data models, governance structures, workflows, and integration frameworks essential for consistent and reliable industrial operations. All other ICW applications depend on ICW Core to ensure unified execution, cross-application interoperability, and enterprise-wide alignment.

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    Key Features

    • Enhanced navigation in the Digital Factory Workspace with vertical navigation and breadcrumb trails for quicker access to equipment models and functional locations.
    • AI Enhanced Recommended Actions feature that links to external sources related to deviations, explaining document relevance to incidents.
    • Action Plan skill within AI Enhanced Recommended Actions to create and organize resolution items for deviations.
    • Standardization of industrial data across equipment hierarchies, functional locations, calendars, and workforce structures to promote operational consistency.
    • Stronger governance over industrial task records, worker skills, and operational compliance across the organization.
    • Expanded workflow orchestration to accelerate cross-application task creation and record synchronization.
    • Performance optimizations that improve system responsiveness by reducing load times and increasing record processing throughput.
    • Improved integration capabilities to enhance interoperability between ICW Core and downstream ICW suite applications.

    Activation and Availability

    ICW Core is automatically installed when the Industrial Connected Workforce Mobile Experience is installed as part of the ICW Foundational SKU. Customers can request ICW Mobile from the ServiceNow Store, where ICW Core is also available. This ensures easy access and streamlined deployment of ICW foundational capabilities.

    Related Applications and Dependencies

    • Industrial Standards: Utilize ICW Core’s shared workflows and data models to define and govern Standard Operating Procedures (SOPs), including scheduling, approvals, and data management.
    • Industrial Guided Tasks (IGT): Depend on ICW Core’s standardized data for authoring, assigning, and executing structured workflows for critical industrial activities.
    • Industrial Connected Workforce Mobile Experience: Delivers ICW capabilities to frontline workers via a mobile-first interface, relying on ICW Core for data integrity, user profiles, work assignments, and task execution records.

    The ServiceNow® Industrial Connected Workforce (ICW) Core is the foundational application that powers the entire ICW suite. This application provides the shared data models, governance structures, workflows, and integration framework required for consistent and reliable industrial operations. All other ICW applications depend on ICW Core for unified execution, cross‑application interoperability, and enterprise‑wide alignment. ICW Core is a new application in the Australia release.

    ICW Core highlights for the Australia release

    • Navigate the equipment model faster in the Digital Factory Workspace using vertical navigation and a breadcrumb trail to move between functional locations.
    • Use the AI Enhanced recommended actions for Industrial Connected Workforce (ICW) feature to access external sources related to a deviation and review why the document is relevant to the incident.
    • Use the action plan skill available with AI Enhanced recommended actions for (ICW) to create and organize resolution action items related to deviation.
    • Standardize your industrial data across equipment hierarchies, functional locations, calendars, and workforce structures to drive operational consistency.
    • Strengthen governance of industrial task records, worker skills, and operational compliance across your organization.
    • Accelerate cross‑application task creation and record synchronization with expanded workflow orchestration.
    • Improve system responsiveness with performance optimizations that reduce load times and increase record processing throughput.
    • Enhance interoperability across the ICW suite applications with improved integration capabilities for downstream applications.

    See, ICW Core for more information.

    Important:
    ICW Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Activation information

    ICW Core is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin information

    New plugins

    The following plugins are new in Australia:

    ICW Core (sn_icw): Contains the ICW Core application.

    Related ServiceNow applications and features

    Exploring Industrial Standards
    Industrial Standards help define and govern Standard Operating Procedures (SOPs). Standards rely on ICW Core’s shared data and workflow structures to generate and manage operational tasks. In addition, Industrial Standards provide common functions for every standard type within ICW. For example, scheduling, the standard hub, approvals, and data model.
    Exploring Industrial Guided Tasks
    Industrial Guided Tasks (IGT) creates structured, step‑by‑step workflows used for critical industrial activities. ICW Core standardizes equipment, functional locations, calendars, worker profiles, and industrial task records. IGT requires this data for task authoring, assignment, and execution.
    Exploring Industrial Connected Workforce Mobile Experience
    Delivers ICW capabilities to frontline workers through a mobile‑first interface. Mobile apps rely on ICW Core for data integrity, user profiles, work assignments, and task execution records.