Localization Workspace release notes
Summarize
Summary of Localization Workspace Release Notes - Australia Release
The Localization Workspace application in ServiceNow provides a focused translation management experience enabling content owners and translation fulfillers to efficiently manage and deliver multilingual content at scale. The Australia release introduces significant enhancements to streamline language setup, glossary management, translation request handling, and due date estimation.
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Key Features
- Guided Tours: New interactive tours assist users in confidently setting up language providers and language groups within the Localization Workspace interface.
- Language Asset Management: A new tab allows users to upload, store, and edit multiple glossaries containing terms translated across multiple languages. Glossaries can also be exported as CSV or spreadsheet files starting from version 3.1.0.
- Terminology Manager Role: Introduces a dedicated role (snlw.terminologymanager) to control access to glossary and terminology management features. The foundational snlw.user role remains required for all Localization Workspace users.
- Translation Request Management: From the landing page, users can now cancel translation requests, delete drafts, and review archived requests, improving request lifecycle control.
- Translation Method Visibility: The translation method (e.g., TMS, machine translation) is displayed in the translation request summary accessible from the My Requests list.
- Intelligent Due Date Suggestions: When creating translation requests, users receive estimated completion dates based on the size and scope of their requests, helping optimize planning and scheduling.
Activation and Related Features
Localization Workspace is available via the ServiceNow Store and requires installation from there. For ongoing updates and cumulative release notes, customers should refer to the ServiceNow Store version history.
The release complements related ServiceNow capabilities including:
- Dynamic Translation: Real-time translation of user-generated content such as forms and chats using integrated machine translation providers.
- Localization Framework: Configurable workflows standardizing translation processes for catalog items, knowledge articles, and document templates.
- System Localization: Locale-specific settings for time, date, and currency display tailored to user preferences.
Benefits for ServiceNow Customers
This release empowers customers to efficiently oversee multilingual content management, improve translation workflow transparency, and maintain consistent terminology through enhanced glossary capabilities. Guided tours and intelligent due dates simplify configuration and request planning, reducing administrative overhead. Together with related features, Localization Workspace supports scalable, consistent localization efforts to better serve diverse end users globally.
The ServiceNow® Localization Workspace application is a targeted translation management experience for content owners and translation fulfillers that you can use to manage and deliver multilingual content at scale. Localization Workspace was enhanced and updated in the Australia release.
Localization Workspace highlights for the Australia release
- Set up language providers and language groups with confidence, assisted by the new Guided Tours in the Localization Workspace interface.
- Upload your glossaries to the new Language Asset Management tab for editing and storage.
- Export a glossary from Language Asset Management.From version 3.1.0.
- Assign the Terminology Manager role to users working with glossaries in Language Asset Management. From version 3.1.0.
- Cancel translation requests, delete draft requests, and review archived requests from the Localization Workspace landing page.
- View the translation method from the translation request summary.
- Use intelligent due date suggestions based on the size and scope of your requests when creating translation requests.
See Localization Workspace for more information.
New in the Australia release
- Guided tours in the Localization Workspace interface
- Leverage new guided tours that assist users with setting up language providers and language groups.
- Language Asset Management
- Upload, store, and edit multiple glossaries in the new Language Asset Management tab of Localization Workspace. Each glossary can include terms translated into multiple languages. In the Australia release, Language Asset Management provides upload, storage, and editing functions only.
- Export a glossary from Language Asset Management
- Download a glossary from Language Asset Management as a CSV or spreadsheet file. From version 3.1.0.
- Terminology Manager role
- Control access to glossary and terminology management with the Terminology Manager role (sn_lw.terminology_manager). This role contains roles that were previously contained in sn_lw.user. The sn_lw.user role is required for all users in Localization Workspace. From version 3.1.0.
Changed in this release
- Cancel translation requests, delete draft requests, and review archived requests from the landing page
- Monitor and control your requests on the landing page with functions to cancel translation requests, delete draft requests, and review archived requests.
- View the translation method from the translation request summary
- View the translation method, such as TMS or machine translation, from the translation request summary. The summary is available from the My Requests list on the landing page.
- Use intelligent due date suggestions based on the size and scope of your requests
- Use intelligent due date suggestions, which provide an estimated completion date for your translations, based on the size and scope of your translation request. You can accept the suggested due date when submitting your request.
Activation information
Install Localization Workspace by requesting it from the ServiceNow Store. See Localization Workspace on the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.