Now Assist in Document Intelligence release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Document Intelligence Release Notes - Australia Release

    The Now Assist in Document Intelligence application leverages generative AI to extract information, summarize content, and answer predefined questions from documents. The Australia release introduces enhancements that improve usability, expand capabilities, and streamline skill activation for ServiceNow customers. This application integrates with various Now Assist products and requires activation via the ServiceNow Store.

    Show full answer Show less

    Key Features

    • Skills Enabled by Default: In Australia Patch 1, Now Assist in Document Intelligence skills are automatically enabled for new customers upon installation and for existing customers if the skills were never previously configured. This simplifies setup and accelerates value realization.
    • Document and Visual Insights AI Agent Improvements: The AI agent now supports citation viewing across multiple attachments and consolidates tools for better performance. Additionally, the attachment summarization feature supports larger files, increasing the limit from 10MB to 20MB.
    • Now Assist Skill Kit Integration: Customers can create skills with extraction, question answering, and summarization using document and visual intelligence capabilities, enhancing customization and workflow automation.
    • UI Enhancements: The extraction review panel banner label has been updated from “Document Q&A” to “Extracted data” for clearer user guidance.
    • AI Platform Licensing Tiers: The ServiceNow AI Platform now offers three licensing tiers—Foundation, Advanced, and Prime—providing tailored access to AI features, skills, workflows, and agents based on customer entitlements.

    Activation and Plugin Information

    Now Assist features are activated through the installation of relevant Now Assist plugins from the ServiceNow Store, covering a wide range of business functions such as Accounts Payable, Customer Service Management, HR Service Delivery, IT Service Management, and more. Activation enables integration of Document Intelligence capabilities within these workflows.

    Note that the Document Intelligence Admin plugin (sndocinteladmin) is planned for deprecation in a future release, with Now Assist in Document Intelligence serving as its replacement.

    Additional Requirements and Related Applications

    • Now Assist in Document Intelligence requires the Document Intelligence application (sndocintel) and at least one Now Assist product to be installed.
    • Related products include Document Intelligence for data extraction and classification, Now Assist for improving productivity and service delivery, Now Assist Skill Kit for creating AI-driven skills, and Now Assist in Contract Management for contract analysis and automation.

    Benefits for ServiceNow Customers

    • Automatically enabled AI skills accelerate document processing and insight extraction without manual configuration.
    • Expanded file size support and multi-attachment citation improve document handling capabilities.
    • Integration with a broad range of Now Assist plugins enables tailored AI-driven automation across diverse business areas.
    • Licensing tiers allow customers to choose an AI experience aligned with their organizational needs and entitlements.

    The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Australia release.

    Now Assist in Document Intelligence highlights for the Australia release

    Australia Patch 1
    • Now Assist in Document Intelligence skills are now turned on by default.
    Early Availability
    • View citations for multiple attachments using the document and visual insights AI agent.
    • Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.

    See Now Assist in Document Intelligence for more information.

    Important:
    Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Australia Patch 1
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets and create your own

    Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Early Availability
    Document and visual insights AI agent enhancements
    The document and visual insights AI agent can recognize and provide citations for multiple attachments.

    UI changes

    Australia Patch 1
    Updated banner in the extraction review panel
    Changed the label in the extraction review panel banner from Document Q&A to Extracted data.

    Changed in this release

    Australia Patch 1
    Now Assist in Document Intelligence skills are now turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Early Availability
    Document and visual insights AI agent enhancements
    Tools used by the document and visual insights AI agent are consolidated to improve performance.
    Changes to limitations
    The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.
    Add a tool
    Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with Now Assist Skill Kit is available to users with the appropriate role(s).

    Activation information

    Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

    For more information, see Configuring Now Assist in Document Intelligence.

    Plugin information

    Plugins planned for deprecation

    The following plugin is planned for deprecation in a future release:

    The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the Brazil release. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

    Additional requirements

    Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

    Related ServiceNow applications and features

    Document Intelligence
    Use ServiceNow® Document Intelligence to streamline the extraction and classification of data from a variety of documents. Document Intelligence is designed to work with existing automated systems, making operations more efficient and saving effort.
    Now Assist
    Improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Now Assist Skill Kit
    Use the generative AI skills in ServiceNow® Now Assist products to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.
    Now Assist in Contract Management
    Use ServiceNow® Now Assist in Contract Management to analyze contracts for non-standard and missing clauses, and extract information from signed contracts to automatically add in the contract repository.