Now Assist for App Engine release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
  • The ServiceNow® Now Assist for App Engine application enables creators to enhance custom applications with AI assets that app users can leverage at runtime. Now Assist for App Engine was enhanced and updated in the Australia release.

    Now Assist for App Engine highlights for the Australia release

    Australia Patch 4
    • Prepare for Now LLM Service to be deprecated in a future release.
    Australia Patch 2
    • If you have a Now Assist for Creator subscription, you can create AI assets conversationally using Build Agent.

    See Now Assist for App Engine for more information.

    Important:
    Now Assist for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Australia Patch 4
    Large language models on the ServiceNow AI Platform®
    The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    Australia Patch 2
    Create AI assets conversationally with Build Agent
    If you have a Now Assist for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps.
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Activation information

    Install Now Assist for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.