ServiceNow AI Lens release notes
With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ServiceNow AI Lens was enhanced and updated in the Australia release.
ServiceNow AI Lens highlights for the Australia release
Lens as a Service now supports auto-mapping of Excel column headers, choice values, and reference values to ServiceNow table fields.
Get started with ServiceNow AI Lens by using it directly from the browser. No downloading or installation required.
See ServiceNow AI Lens for more information.
New in the Australia release
- Excel mapping as a service
- Use Lens as a Service to support three auto-mapping services between Excel and ServiceNow tables: auto-map Excel column headers to ServiceNow table fields, auto-map Excel choice column values to ServiceNow choice field values, and auto-map Excel reference column values to ServiceNow reference field values.
- Capture and analyze screens from your browser to auto-fill forms
- Capture and analyze the contents of your screen directly from your browser to auto-fill form fields. To specify the area of the captured screen that you want ServiceNow AI Lens to analyze, crop the image before submitting it for analysis.
- Pre-configure instance URL and enable auto-login for ServiceNow AI Lens
- After installing the ServiceNow AI Lens desktop application, set up your organization's ServiceNow® instance URL once so that it appears pre-filled on the login screen for all users. You can also enable automatic sign-in so that users are signed in automatically on subsequent launches without being prompted for credentials. If a user signs out or their sign-in expires, ServiceNow AI Lens prompts them to sign in again.
UI changes
- Australia Patch 3
- Quick visual distinction between AI-filled form fields and manually filled fields
- ServiceNow® AI Lens now uses visual gradient indicators to distinguish AI-filled form fields from manually entered data.
- Australia Patch 2
- New screen with browser and desktop app access options
- A new ServiceNow AI Lens screen opens when you select the Create with Lens button on a list view or Update with Lens button on a form. The screen provides the following options:
- Capture screen: Captures a screen from your browser and lets ServiceNow AI Lens analyze its contents to auto-fill form fields.
- Open AI Lens desktop: Opens the ServiceNow AI Lens desktop application for the full range of capabilities, including capturing multiple screens and uploading files.
- Preview screen
- The new preview screen displays the screen that ServiceNow AI Lens captured before submitting for analysis. The screen provides the following options:
- Crop: Select to crop the captured screen to specify the area that you want ServiceNow AI Lens to analyze, before submitting it for analysis.
- Additional instructions (Optional): Enter instructions to guide ServiceNow AI Lens in analyzing specific information from the captured screen.
- Re-capture: Select to discard the current capture and repeat the screen capture process.
- Analyze: Select to submit the captured screen for analysis and then auto-fill the form fields.
Changed in this release
No changes in this release.
Activation information
ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see Configure ServiceNow AI Lens.