---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Sourcing and Procurement Operations release notes

# Sourcing and Procurement Operations release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
The ServiceNow®
Sourcing and Procurement Operations application provides your employees with a simple automated tool that they can use to shop for goods and services that they need at work. Sourcing and Procurement Operations was enhanced and updated in the Australia release.

## Now Assist \> ServiceNow Otto announcement {#sourcing-procurement-operations-rn__sourcing-procurement-operations-rn-otto-announcement}

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#sourcing-procurement-operations-rn__sourcing-procurement-operations-rn-otto-announcement-1}

[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US){#sourcing-procurement-operations-rn__dlentry-ai-native-licensing-rn}
:   The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:

    * Foundation: AI basics to deliver insights
    * Advanced: AI to boost productivity across relevant use cases
    * Prime: Act autonomously with all AI assets, and create your own

    {#sourcing-procurement-operations-rn__ul_pgy_j1t_r3c}

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

## Sourcing and Procurement Operations highlights for the Australia release {#sourcing-procurement-operations-rn__sourcing-procurement-operations-rn-highlights}

* Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance.
* View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views.
* Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods.
* Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically.
* Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter.
* Create a single sourcing request when a requester submits an intake request with multiple products or services.
{#sourcing-procurement-operations-rn__ul_qxs_1mt_53c}

See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) for more information.{#sourcing-procurement-operations-rn__sourcing-procurement-operations-rn-highlights-3}
Important:  
Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#sourcing-procurement-operations-rn__sourcing-procurement-operations-rn-new-features}

[Savings opportunity identification](https://www.servicenow.com/docs/access?context=savings-opportunity-identification&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)
:   Savings Opportunity Discovery agentic workflow identifies cost-saving opportunities from contracts, spend data, and supplier performance. Review and act on opportunities from the Potential Savings Opportunities page.

[Email parser agent for Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=email-parser-agent-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)
:   Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases
    and take the necessary actions to efficiently manage procurement requests.

[Universal Request](https://www.servicenow.com/docs/access?context=universal-request&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)
:   Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and
    assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process.

[Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)

:   Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier
    currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during
    review.

[Decimal quantity support for service-based purchases in Shopping Hub](https://www.servicenow.com/docs/access?context=decimal-support-services&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)

:   Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity.
    Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center.

[Automatically assign categories during SR and PR creation](https://www.servicenow.com/docs/access?context=automatically-assign-categories&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)

:   Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort
    and improves consistency across procurement workflows.

[Purchase on behalf of another user in Shopping Hub](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)
:   Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the
    My Purchases view.

## Activation information {#sourcing-procurement-operations-rn__sourcing-procurement-operations-rn-activation}

Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sourcing-procurement-operations-rn__sourcing-procurement-operations-rn-activation-1}

## Related ServiceNow applications and features {#sourcing-procurement-operations-rn__sourcing-procurement-operations-rn-related-apps}

[ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)
:   Use the ServiceNow®
    ServiceNow Otto for SPO application to simplify request creation with conversational intake and summarize records to help fulfillers act promptly.

[Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=source-to-pay-ws-overview&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US)
:   Provide experiences and tools to support key activities, such as procuring goods and services, onboarding high-performing suppliers, and processing invoices.