Generate or export dashboards and data visualizations in the Now Assist panel

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Generate or Export Dashboards and Data Visualizations in the Now Assist Panel

    The Now Assist panel allows ServiceNow users to generate and export dashboards and data visualizations through conversational interactions. Users can request specific data insights, such as the number of open incidents, and receive visual representations, which can then be exported as PDF files. This feature enhances user experience by facilitating easy access to analytics without navigating through traditional interfaces.

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    Key Features

    • Conversational Data Requests: Users can ask the Now Assist panel for specific data visualizations, making it simple to retrieve insights.
    • Export Functionality: Visualizations can be exported as PDF documents directly from the Now Assist panel, streamlining reporting processes.
    • Configuration: Users must enable skills for generating and exporting Platform Analytics artifacts to fully utilize this feature.
    • AI Utilization: The panel leverages AI to enhance data visualization and export capabilities, allowing for more dynamic interaction.

    Important Considerations

    • Not all features may be available for customers in specific regions or with in-country SKUs. Check for updates on feature availability in future releases.
    • AI outputs may not always be accurate; users should validate outputs and not rely solely on AI-generated data for critical decisions.
    • Data processing involves transferring data to ServiceNow's centralized environment, which may include third-party cloud services, and is managed according to ServiceNow's compliance policies.
    • Customers can opt out of future data collection at any time.

    Next Steps

    To get started, explore how to configure the Now Assist panel for Platform Analytics, generate visualizations, and utilize the export capabilities to enhance your data analysis and reporting processes.

    Generate and export Platform Analytics artifacts from conversational interactions. For example, ask for information about the number of open incidents and get a single-score data visualization. Then export that visualization as a PDF file, all in the Now Assist panel.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.