Use AI to explore data with AI Data Explorer

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Use AI to explore data with AI Data Explorer

    AI Data Explorer is an AI-powered tool designed to provide instant insights and facilitate deep data exploration within your ServiceNow instance. It enables you to ask quick questions, receive tailored recommendations, and collaborate with AI and colleagues to build comprehensive analyses. This feature supports creating and sharing data visualizations, helping teams to better understand and act on their data.

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    Key Features

    • Instant Insights: Quickly generate answers and tailored recommendations by querying your data using natural language.
    • Collaboration: Share insights and visualizations easily with other users to support collaborative data analysis.
    • Configuration: Requires enabling AI Data Explorer and supplementary AI skills on your instance.
    • Role and Domain Support: Integrates with existing roles, tables, and domain separation to maintain data security and access control.

    Important Considerations

    • Availability Restrictions: Some AI model providers and Now Assist features may not be available in certain regions, regulatory environments (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers), or for customers with in-country SKUs. It is important to verify availability for your environment and monitor updates in future releases.
    • AI Limitations and Responsibility: AI Data Explorer uses AI and machine learning, which may produce outputs that are not always accurate or complete. Customers are responsible for validating AI-generated insights, applying human oversight, and avoiding sole reliance on AI for critical decision-making, especially in sensitive domains like healthcare, finance, legal, and security.
    • Data Processing and Privacy: Data from your ServiceNow instance is transferred to a centralized ServiceNow environment that may be in a different region or hosted on third-party clouds (e.g., Microsoft Azure). Data handling follows ServiceNow’s internal policies and compliance standards.
    • Data Collection and Opt-Out: ServiceNow collects inputs, outputs, and edits from the AI Data Explorer to improve AI technologies. Data from relevant tables may be used for generating analytics. Customers can opt out of data collection at any time through the Now Assist Opt-Out option.

    Practical Implications for ServiceNow Customers

    By leveraging AI Data Explorer, ServiceNow customers can accelerate data-driven decision-making with AI-assisted exploration and visualization tools. It is essential to understand the availability constraints for your environment, ensure proper configuration and enablement, and maintain responsible use by applying human oversight. Additionally, be aware of data transfer and privacy considerations and manage data collection preferences according to your organizational policies.

    AI Data Explorer is your AI-companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.

    See how to launch AI Data Explorer, ask questions in an exploration, and share the resulting insights with other users.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables that will be used to generate analytics. For example, information from the Incident table could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.