Deliver self-service and give customers and employees what they need, instantly, with Virtual Agent.
Keep employees productive with solutions to common IT requests, such as password resets, ordering laptops and other catalog items, or adding a user to a distribution list.
Help employees navigate human resources tasks such as benefits inquiries, ordering equipment, or finding answers in knowledge base articles.
Give customers instant help for common requests such as checking a case status or updating a profile.
Equip your customers with a simple way to follow the progress of their purchases, from order processing to delivery.
Remove the complexity of adding or removing employees from distribution lists.
Keep employees productive with solutions to common IT requests, such as password resets, ordering laptops and other catalog items, or adding a user to a distribution list.
Help employees navigate human resources tasks such as benefits inquiries, ordering equipment, or finding answers in knowledge base articles.
Give customers instant help for common requests such as checking a case status or updating a profile.
Equip your customers with a simple way to follow the progress of their purchases, from order processing to delivery.
Remove the complexity of adding or removing employees from distribution lists.
Virtual Agent creates a personalized experience across desktop and mobile. With out‑of‑the‑box integrations, you can easily extend Virtual Agent to Slack, Microsoft Teams, and other channels.
When we launched, about 90% of the topics we had enabled were already out of the box; it didn't really require a lot of work on our part to get those built out.
Dave Hellman
Director of IT Service Management, Levi Strauss & Co.