Deliver self-service and give customers and employees what they need, instantly, with Virtual Agent.
Begin designing new experiences right away, with step-by-step guidance.
Visualize, build, and test an entire conversation flow with an easy-to-use graphical interface.
Bring popular business applications to the chatbot experience with out-of-the-box integrations.
Keep employees productive with solutions to common IT requests, such as password resets, ordering laptops and other catalog items, or adding a user to a distribution list.
Help employees navigate human resources tasks such as benefits inquiries, ordering equipment, or finding answers in knowledge base articles.
Give customers instant help for common requests such as checking a case status or updating a profile.
Equip your customers with a simple way to follow the progress of their purchases, from order processing to delivery.
Remove the complexity of adding or removing employees from distribution lists.
Virtual Agent creates a personalized experience across desktop and mobile. With out‑of‑the‑box integrations, you can easily extend Virtual Agent to Slack, Microsoft Teams, and other channels.
When we launched, about 90% of the topics we had enabled were already out of the box; it didn't really require a lot of work on our part to get those built out.
Dave Hellman Director of IT Service Management, Levi Strauss & Co.
Resolve issues faster with an intelligent chatbot that understands simple, human language.
Connect employees and customers to the answers they need in a consumer-grade search experience.
Find answers, get help, and make requests across departments from a single, native mobile app.
Deliver workflows that connect the enterprise with the platform of platforms for digital business.