Eliminate manual coordination with AI agents that orchestrate scheduling, parts, and service execution end-to-end.
Skip manual entry with AI that turns text and images into ready-to-go work orders.
Sharpen assignment decisions with AI recommendations that weigh skills, availability, and location.
Cut documentation time with AI that reads field data from images and fills forms for you.
Get technicians up to speed faster with AI summaries of work history and job details.
Help technicians diagnose and resolve jobs faster with AI guidance right in the flow of service.
Align coverage with demand by defining territories that balance workload, capacity, and service commitments.
Prevent overbooking and missed SLAs with real-time visibility into resource availability and workload distribution.
Keep service work moving from request to completion in one system that connects every team.
Reduce unplanned downtime with recurring service plans that keep assets running and work predictable.
Improve service outcomes with full asset visibility, history, and context available across every job.
Reduce delays and repeat visits by keeping the right parts available across warehouses, vans, and field locations.
Control cost-to-serve with visibility into labor, parts, and service execution across every job.
Reduce manual scheduling with AI agents that match technicians, skills, and parts and continuously re-balance the schedule as conditions change.
Run the operation from a real-time control center that surfaces schedules, crews, and exceptions in one view.
Cut travel time and increase productivity by grouping related work into optimized service visits.
Coordinate multi-person jobs with shared visibility into tasks, roles, and progress.
Scale service coverage with contractors managed in the same workflow as internal teams.
Improve field execution with guided, AI-enhanced forms that standardize inspections and speed diagnosis.
Increase productivity with mobile access to work, context, inventory, and updates directly in the field.
Give managers real-time visibility into field performance and the ability to monitor, adjust, and act on work from anywhere.
Increase utilization and reduce travel with AI that continuously optimizes schedules across the field.
Improve performance with AI-driven insights into workloads, staffing, and execution across teams and territories.
Discover the power of AI agents that are built-in, not bolted on.
Meet ServiceNow Otto, your AI assistant for work. You ask. Work gets done.
Take control of any AI from a central intelligent hub.
Open the full ServiceNow system of action to every AI agent in the enterprise.
Turn data into AI-powered action with end-to-end governance.
Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance.
Enrich your insights with a single, intuitive experience for actionable analytics and reporting.
Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.
Keep users informed and engaged anytime, anywhere with intuitive mobile apps.
Optimize service operations with a unified, cloud-based platform across operations and service management.
Raise the bar on service delivery with a single data model for enterprise workflows.
Promote self-service with a single source for knowledge across the organization.
Streamline your workflows to reduce costs, increase productivity, and eliminate repetitive tasks.
Uncover hidden inefficiencies by mapping how work actually flows.
Empower anyone to quickly extend solutions or build custom business apps.