Work with an AI assistant built to close that gap and finish the work. Keep configuration data accurate with AI that automatically enriches, validates, and maps items.
Connect the front, middle, and back-office into a single workflow layer built for insurance.
Close the gap between intent and action with an AI assistant that helps people complete simple requests and complex workflows wherever they work.
Work with an AI assistant built to close gaps and finish tasks. It works across the ITSM suite, including incident, change, problem, and request management.
Get an annual subscription package for AI-powered assistants across ServiceNow Financial Services Operations.
Orchestrate insurance operations with workflow automation, case management, and real-time visibility across claims, servicing, complaint management, and fraud.
Orchestrate insurance operations with workflow automation, case management, and real-time visibility. Use purpose-built apps for claims, servicing, complaint management, and fraud.
Connect insurance operations with more than 50 strategic integrations, including Guidewire, FRISS, Genesys, DXC Technology, and more.
Manage CRM cases with a foundational customer service platform for creating, tracking, and resolving requests across multiple channels.
Engage policyholders and claimants with AI-powered outbound communications that deliver personalized updates and interactions.
Improve servicing with intelligent routing and sentiment-based response recommendations that reduce manual handling and improve first-contact resolution.
Proactively trigger case workflows and notify customers of any issues to resolve issues faster and lower inbound call volume.
Manage outsourced customer service teams with centralized workload distribution, quality monitoring, and unified performance metrics.
Optimize processes with feedback loops that capture metrics like cycle time and leakage rates, then identify opportunities for improvement.
Deliver efficient or remote support with queue management and real-time visibility.
Optimize scheduling, capacity planning, and productivity through territory assignments, surge capacity management, and utilization tracking against service level agreements (SLAs).
Manage IT incidents from creation to closure, including escalation rules, SLA enforcement, and root-cause tracking.
Manage IT governance with integrated capabilities for infrastructure issues, change requests, asset lifecycle management, cost tracking, and service requests.
Quickly resolve high‑impact, high‑urgency incidents that affect many users, minimizing business disruption and maintaining productivity.
Automate on-call scheduling and escalation across claims and operations teams, routing urgent incidents to available staff by skill set and availability.
Manage the full lifecycle of software and service releases and automate release readiness.
Connect insurance systems and external data sources with Workflow Data Fabric. Integrate, orchestrate, and synchronize data in real time.
Unify visibility, governance, security, evaluation, and value tracking for AI systems across copilots, agents, models, and SaaS AI, across clouds and vendors.
Discover the power of AI agents that are built-in, not bolted on.
Meet ServiceNow Otto, your AI assistant for work. You ask. Work gets done.
Take control of any AI from a central intelligent hub.
Open the full ServiceNow system of action to every AI agent in the enterprise.
Turn data into AI-powered action with end-to-end governance.
Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance.
Enrich your insights with a single, intuitive experience for actionable analytics and reporting.
Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.
Keep users informed and engaged anytime, anywhere with intuitive mobile apps.
Optimize service operations with a unified, cloud-based platform across operations and service management.
Raise the bar on service delivery with a single data model for enterprise workflows.
Promote self-service with a single source for knowledge across the organization.
Uncover hidden inefficiencies by mapping how work actually flows.
Empower anyone to quickly extend solutions or build custom business apps.