Use AI in Manufacturing Commercial Operations workflows to summarize, draft, and recommend next-best actions for claims, cases, and quality issues.
Get everything in ServiceNow Otto for Manufacturing Commercial Operations, plus the Prime AI tier with higher assist allocations and broader agentic coverage.
Capture, validate, and process warranty and recall claims end-to-end—pre-authorization, repair claims, and recall campaigns with sub-phases.
Log, triage, and resolve product quality issues and non-conformances, with playbooks that standardize investigation and containment.
Self-service portals for dealers and partners on a shared data model to submit, track, and resolve requests without the back-and-forth.
Manage orders and run order operations across the value chain, resolving exceptions and handoffs from order through fulfillment.
Get a shared CRM foundation—customer and case records, omnichannel, workspace, and advanced work assignment on one data model.
Resolve customer and dealer issues faster with case management, playbooks, guided decisions, and omnichannel service.
Work with built-in AI to summarize, draft, and take next-best actions on claims, cases, and quality issues alongside your team.
Run IT operations—incident, problem, change, request, and asset management—on the same platform as your commercial workflows.
Forecast demand, schedule and assign staff, and manage coaching and shift adherence to match capacity to workload.
Get everything in ServiceNow Otto for Manufacturing Commercial Operations, plus the Prime AI tier with higher assist allocations and broader agentic coverage.
Discover the power of AI agents that are built-in, not bolted on.
Take control of any AI from a central intelligent hub.
Open the full ServiceNow system of action to every AI agent in the enterprise.
Meet ServiceNow Otto, your AI assistant for work. You ask. Work gets done.
Turn data into AI-powered action with end-to-end governance.
Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance.
Enrich your insights with a single, intuitive experience for actionable analytics and reporting.
Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.
Keep users informed and engaged anytime, anywhere with intuitive mobile apps.
Optimize service operations with a unified, cloud-based platform across operations and service management.
Raise the bar on service delivery with a single data model for enterprise workflows.
Promote self-service with a single source for knowledge across the organization.
Streamline your workflows to reduce costs, increase productivity, and eliminate repetitive tasks.
Uncover hidden inefficiencies by mapping how work actually flows.
Empower anyone to quickly extend solutions or build custom business apps.