- AI capabilities in sovereign clouds include add-on pricing packages.
- Advanced tier includes additional Platform and AI entitlements.
Improve CMDB data quality and surface insights with AI-assisted management to keep your service map accurate.
Work with AI that summarizes incidents, proposes resolutions, and drafts updates to accelerate IT service delivery.
Work with AI that summarizes cases, drafts responses, and recommends next steps to resolve customer issues faster.
Work with AI built for the public sector that summarizes cases, drafts responses, and accelerates citizen service delivery.
Get annual ServiceNow Otto usage capacity measured in Assists across users, transactions, and features.
Get annual ServiceNow Otto usage capacity measured in Assists across users, transactions, and features.
Natively analyze system audit and AI agent execution logs—no data extraction or preparation required.
Build and run custom workflow apps with included users, transactions, and tables to extend the platform.
Unify data across systems with zero-copy integration to power workflows and AI.
Natively analyze system audit and AI agent execution logs—no data extraction or preparation required.
Learn More
Use core capabilities, including case and request management, to deliver digital government services to citizens.
Administer social benefit programs, including eligibility, enrollment, and ongoing case management.
Manage the full grants lifecycle including applications, reviews, awards, disbursement, and compliance tracking.
Process public records and information requests with automated routing, review, and response workflows.
Manage investigative cases end-to-end with evidence tracking, collaboration, and case reporting.
Streamline licensing and permitting workflows from application intake through review, approval, and renewal.
Intake, route, and fulfill citizen service requests across agencies with transparent status tracking.
Review applications, proposals, and submissions with structured workflows, scoring, and audit trails.
Orchestrate services across agencies securely and seamlessly to support interagency cooperation and shared services delivery.
Use foundational customer service capabilities, including case management, routing, and agent workspace.
Use foundational customer service capabilities, including case management, routing, and agent workspace.
Enable customers to self-serve and connect with agents from any channel using an embeddable, AI-powered messenger.
Expand customer service with advanced features, including omnichannel engagement, knowledge, and proactive service.
Capture, track, and implement improvement ideas across the organization with structured workflows and metrics.
Manage in-person service requests with check-in, queuing, and fulfillment for walk-up support desks.
Plan, schedule, and optimize agent capacity and shifts to balance workload across teams and skills.
Discover the power of AI agents that are built-in, not bolted on.
Take control of any AI from a central intelligent hub.
Open the full ServiceNow system of action to every AI agent in the enterprise.
Meet ServiceNow Otto, your AI assistant for work. You ask. Work gets done.
Turn data into AI-powered action with end-to-end governance.
Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance.
Enrich your insights with a single, intuitive experience for actionable analytics and reporting.
Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.
Keep users informed and engaged anytime, anywhere with intuitive mobile apps.
Optimize service operations with a unified, cloud-based platform across operations and service management.
Raise the bar on service delivery with a single data model for enterprise workflows.
Promote self-service with a single source for knowledge across the organization.
Streamline your workflows to reduce costs, increase productivity, and eliminate repetitive tasks.
Uncover hidden inefficiencies by mapping how work actually flows.
Empower anyone to quickly extend solutions or build custom business apps.