Konversational is an Elite ServiceNow Partner specializing in intelligent workflow solutions, with deep expertise in AI-driven CRM and industry-specific implementations. Operating across the UK, Ireland, France, Switzerland, and the United States, Konversational partners with some of the world's largest organizations to deliver digital transformation through the ServiceNow AI Platform.

Like many ServiceNow partners, Konversational faced the challenge of finding skilled talent in a competitive market. Through its participation in RiseUp with ServiceNow, ServiceNow's global talent movement, Konversational has developed a structured approach to identifying, hiring, and developing early-career professionals—creating a sustainable internal talent pipeline that supports continued growth.

The challenge: A competitive market for ServiceNow talent

ServiceNow is central to everything Konversational does. The platform underpins all client engagements and is also used internally for project management, HR, and operations. Recruiting experienced ServiceNow professionals, however, has consistently proved difficult.

High demand and intense competition meant the pool of experienced candidates was limited. Upskilling staff from scratch required significant time and resources, and reliance on contractors and external partners made it difficult to scale efficiently. These pressures made it hard to build the kind of strong, stable internal team that is central to Konversational’s model and growth ambitions.

Discovering RiseUp with ServiceNow

Konversational first connected with the RiseUp with ServiceNow team through the broader ServiceNow ecosystem, a relationship that began when the program was known as NextGen. That early involvement gave them firsthand insight into the value of structured, skills-first talent pathways.

When RiseUp became available, it stood out as a formal and scalable way to access a pipeline of motivated, trained graduates. The program provided candidates with foundational ServiceNow knowledge before joining an employer, reducing onboarding time and giving Konversational greater confidence in early-career hires.

The approach: A structured pathway from program to project

Konversational's hiring process for RiseUp graduates is straightforward and effective. Candidates are identified through the program, interviewed, and asked to complete a demonstration of their ServiceNow knowledge. This approach allows the team to assess both technical confidence and communication skills—qualities that are equally important in a consulting environment.

Once hired, new joiners enter Konversational's structured three-month onboarding program that includes:

• Focused theoretical training to build on RiseUp foundations
• An individual project to apply knowledge independently
• Project team shadowing, contributing to real ServiceNow work "stories" in an Agile delivery environment
• Full integration into an Agile team as a contributing junior consultant

Throughout this journey, each new joiner is supported by a dedicated line manager who provides ongoing mentorship and guidance.

The impact: Faster time to productivity

RiseUp graduates arrive with platform confidence that shortens the learning curve significantly. While there is still development work to do in an entry-level role, this existing foundation means new hires contribute quickly and adapt more readily to Konversational’s delivery model.

Greater delivery capacity

Access to RiseUp-skilled talent has increased Konversational's overall capacity, enabling the team to take on more complex engagements and expand into new areas. Entry-level hires, already equipped with platform knowledge, complement more experienced colleagues and contribute positively to project productivity from an early stage.

Beyond the traditional pipeline

RiseUp has opened Konversational's talent pipeline to candidates from non-traditional backgrounds—people transitioning from other careers who bring strong transferable skills including communication, business acumen, and adaptability. These qualities are essential in consulting and not always found in candidates from conventional technical pathways.

Konversational's view is straightforward: success in the ServiceNow ecosystem is not determined solely by technical expertise. People who have taken a different road to get here often bring exactly the mindset the work requires.

From interior design to ServiceNow consultant: Parisa's story

Parisa Oreizi is a case in point. Before joining Konversational, Parisa had a background in interior design—a field that sharpened her ability to understand client needs, think through complex problems, and communicate ideas clearly. Through RiseUp with ServiceNow, she gained the technical foundation she needed to make the transition.

She joined Konversational as a Junior Technical Consultant and quickly found her footing. Her transferable skills proved just as valuable as her new platform knowledge, and she integrated into the team naturally. Today, Parisa is thriving in her role—and her journey has come full circle. She recently returned to the RiseUp program as a guest speaker at a graduation ceremony, sharing her story with the next cohort of graduates preparing to take their own first steps in the ServiceNow ecosystem.

A stronger partnership with ServiceNow

Participating in RiseUp has deepened Konversational's relationship with ServiceNow beyond a traditional vendor dynamic. The collaborative nature of the program—from candidate identification through to ongoing development—reflects a genuine shared investment in growing the ecosystem.

Looking ahead

Konversational plans to continue hiring RiseUp graduates as a core part of its talent strategy. With a particular focus on expanding recruitment in Ireland, the program will play an important role in filling junior and entry-level positions across the business.

Building a strong internal team is a defining priority for Konversational—one that shapes how the business grows and how it serves clients. RiseUp enables that growth in a way that is sustainable, scalable, and values-led. “Building a strong internal team is not just a hiring strategy—it is central to how we grow and how we serve our clients. RiseUp makes that possible in a way that is sustainable and values led,” says Yulia.

Find out more

Whether you are looking to launch a career in the ServiceNow ecosystem, or an organization interested in connecting with RiseUp-trained talent, there are resources available to help you get started.

For students and career changers:

Enroll in RiseUp with ServiceNow to gain the skills and certifications that employers like Konversational are looking for. Training is available at no cost to learners through ServiceNow University, and there is no cost to employers who hire through the program.

For organizations and hiring partners:

Connect with the RiseUp team to learn how the program can support your talent pipeline, explore partnership opportunities, and access a community of trained, motivated graduates ready to contribute from day one.

Get started and connect with the team at Skilling Programs Program Interest - ServiceNow.

Students can sign up here.