Privacy Management Overview Plans and Packages Getting Started
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RECOMMENDED Privacy Management Advanced Automate privacy operations and stay ahead of risk. Includes: Privacy Management Personal Data Rights Privacy Case Management Policy and Compliance Management Risk Management Advanced Risk Management
Privacy Management Prime Accelerate privacy outcomes with AI-powered agents and automation. Includes Privacy Management Advanced, and: AI Agents Custom Agents and Skills Creation Custom Agentic Workflows Creation
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Privacy Management Advanced Privacy Management Prime AI Agents and Skills Risk Assessment Summarization

Work with AI that consolidates scattered case details—emails, logs, notes—into actionable summaries to accelerate investigation and resolution.

Issue Summarization

Work with AI that identifies and recommends similar control objectives for rationalization and deduplication to keep your compliance library clean and efficient.

Control Objective Recommendation

Work with AI that suggests standard control objectives aligned with industry practices to eliminate duplication and maintain consistency across regulations.

Common Control Objective Creation

Automatically extract an classify information from documents.

Document Intelligence

Extract, classify, and summarize information from privacy-related documents to reduce manual effort and accelerate reviews.

AI Data Explorer

Use natural language to quickly uncover insights, identify trends, and better understand your privacy data.

AI Reviewer Assist

Accelerate privacy reviews with AI-powered assistance that helps analyze, summarize, and assess privacy information.

Privacy Management Capabilities Record of Processing Activities (ROPA)

Catalog business processes, applications, services, and vendors that handle personal data.

Data Lineage and 360° View

Visualize how personal data flows through systems and understand who is accessing and processing it.

Data and System Owner Registry

Maintain a registry of data and system owners to establish accountability and streamline privacy workflows.

Privacy Compliance Management

Map compliance obligations across jurisdictions, monitor regulatory changes, and track controls to maintain compliance.

Regulatory Content

Pre-mapped regulatory frameworks with citations linked to control objectives and standardized risk statements.

Privacy Policy Management

Create, track, and update privacy policies, capture exceptions, and monitor issues to maintain compliance across the organization.

Privacy Assessments and Collaboration

Conduct PIAs and DPIAs with built-in collaboration tools to assess privacy risk before projects launch.

Privacy Risk Assessments

Identify, score, and prioritize risks based on likelihood and impact to focus remediation efforts.

Privacy Risk Management

Track, remediate, and monitor privacy risks across the organization.

Privacy Case Management

Centralize privacy incidents, complaints, and violations in one system for consistent investigation and resolution.

Privacy Case Task Management

Assign, track, and escalate privacy-related tasks for timely resolution and accountability.

Privacy Case Export

Export complete privacy case details for documentation, reporting, and regulatory submissions.

Email Collaboration

Send and track emails directly from privacy cases and personal data request records without switching systems.

Anonymous Privacy Case Reporting

Provide a secure, anonymous form for employees to report privacy incidents, violations, and concerns.

Breach Assessment

Evaluate incidents to determine if they constitute a breach and what notification obligations apply.

RadarFirst Integration

Automatically assess breach notification requirements across jurisdictions with embedded intelligence from RadarFirst.

Personal Data Rights

Automate DSAR fulfillment and customer rights requests to meet regulatory deadlines and maintain compliance.

External Personal Data Request Form

Provide a secure, public-facing form where individuals can submit data requests.

Personal Data Rights Task Management

Assign and track tasks for personal data requests to maintain timely fulfillment and regulatory compliance.

AI Agents and Skills Creation

Build and deploy custom AI agents and skills while reusing AI investments across the ServiceNow AI platform.

Platform Capabilities AI Agents

Discover the power of AI agents that are built-in, not bolted on.

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AI Experience

Meet the next breakthrough in how we engage with technology.

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AI Control Tower

Take control of any AI from a central intelligent hub.

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AI Agent Fabric

Connect third-party AI agents and tools to enhance agentic workflow orchestration.

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Now Assist

Unlock the power of smarter automation with GenAI in every workflow.

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Workflow Data Fabric

Turn data into AI-powered action with end-to-end governance.

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RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance.

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Platform Analytics

Enrich your insights with a single, intuitive experience for actionable analytics and reporting.

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Employee Center

Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.

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Now Mobile

Keep users informed and engaged anytime, anywhere with intuitive mobile apps.

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CMDB

Optimize service operations with a unified, cloud-based platform across operations and service management.

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CSDM

Raise the bar on service delivery with a single data model for enterprise workflows.

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Knowledge Management

Promote self-service with a single source for knowledge across the organization.

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Workflow Automation

Streamline your workflows to reduce costs, increase productivity, and eliminate repetitive tasks.

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Process Mining

Uncover hidden inefficiencies by mapping how work actually flows.

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Application Development

Empower anyone to quickly extend solutions or build custom business apps.

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Talk with an expert Connect with our product experts to arrange a custom demo. See how Privacy Management can work in your organization. Schedule a Demo