Privacy Management Overview Plans and Packages Getting Started
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Features
Privacy Management Advanced AI agents and skills Risk Assessment Summarization

Use AI to summarize risk assessment responses, highlight key risks, and recommend whether a privacy impact assessment or data protection impact assessment is needed.

Issue Summarization

Use AI to consolidate case details, including emails, logs, and notes, into actionable summaries that accelerate investigation and resolution.

Control Objective Recommendation

Work with AI that identifies and recommends similar control objectives for rationalization and deduplication, keeping your compliance library efficient.

Common Control Objective Creation

Use AI to suggest standard control objectives aligned with industry practices, helping reduce duplication and maintain consistency across regulations.

Document Intelligence

Automatically extract and classify information from documents.

Privacy Management capabilities Record of Processing Activities (ROPA)

Catalog business processes, applications, services, and vendors that handle personal data.

Data Lineage and 360° View

Visualize how personal data flows through systems and identify who accesses and processes it.

Data and System Owner Registry

Maintain a registry of data and system owners to establish accountability and streamline privacy workflows.

Privacy Compliance Management

Map compliance obligations across jurisdictions, monitor regulatory changes, and track controls to maintain compliance.

Regulatory Content

Access pre-mapped regulatory frameworks with citations linked to control objectives and standardized risk statements.

Privacy Policy Management

Create, track, and update privacy policies, capture exceptions, and monitor issues to maintain compliance across the organization.

Privacy Assessments and Collaboration

Conduct privacy and data protection impact assessments with built-in collaboration tools to assess privacy risks before projects launch.

Privacy Risk Assessments

Identify, score, and prioritize risks based on likelihood and impact to focus remediation efforts.

Privacy Risk Management

Track, remediate, and monitor privacy risks across the organization.

Privacy Case Management

Centralize privacy incidents, complaints, and violations in one system for consistent investigation and resolution.

Privacy Case Task Management

Assign, track, and escalate privacy-related tasks to ensure timely resolution and accountability.

Privacy Case Export

Export complete privacy case details for documentation, reporting, and regulatory submissions.

Email Collaboration

Send and track emails directly from privacy cases and personal data request records without switching systems.

Anonymous Privacy Case Reporting

Report privacy incidents, violations, and concerns through a secure, anonymous employee form.

Breach Assessment

Evaluate incidents to determine if they constitute a breach and what notification obligations apply.

RadarFirst Integration

Automatically assess breach notification requirements across jurisdictions with embedded intelligence from RadarFirst.

Personal Data Rights

Automate data subject access request fulfillment and other customer rights requests to meet regulatory deadlines and maintain compliance.

External Personal Data Request Form

Provide a secure, public-facing form where individuals can submit data requests.

Personal Data Rights Task Management

Assign and track tasks for personal data requests to ensure timely fulfillment and regulatory compliance.

Platform capabilities ServiceNow Otto

Meet ServiceNow Otto, your AI assistant for work. You ask. Work gets done.

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AI Agents

Discover the power of AI agents that are built-in, not bolted on.

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AI Control Tower

Take control of any AI from a central intelligent hub.

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Action Fabric

Open the full ServiceNow system of action to every AI agent in the enterprise.

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Workflow Data Fabric

Turn data into AI-powered action with end-to-end governance.

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RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance.

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Platform Analytics

Enrich your insights with a single, intuitive experience for actionable analytics and reporting.

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Employee Center

Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.

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Now Mobile

Keep users informed and engaged anytime, anywhere with intuitive mobile apps.

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CMDB

Optimize service operations with a unified, cloud-based platform across operations and service management.

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CSDM

Raise the bar on service delivery with a single data model for enterprise workflows.

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Knowledge Management

Promote self-service with a single source for knowledge across the organization.

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Workflow Automation

Streamline your workflows to reduce costs, increase productivity, and eliminate repetitive tasks.

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Process Mining

Uncover hidden inefficiencies by mapping how work actually flows.

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Application Development

Empower anyone to quickly extend solutions or build custom business apps.

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Put AI agents to work for IT ServiceNow AI Agents are ready to expand productivity across every corner of your business. Our AI agents don’t just assist, they act on your behalf. Learn More Explore ServiceNow AI
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