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Put AI to work to Boost Developer Productivity and Innovation

THE BUSINESS VALUE OF NOW ASSIST FOR CUSTOMER AND FIELD SERVICE

Discover how an investment in generative AI can accelerate self-service, boost agent and technician productivity, and speed issue resolution.


In this guide, we outline the value GenAI-powered Now Assist on the ServiceNow platform can bring to your customer service agents and field technicians. We cover:

  • Productivity challenges
  • Benefits of Now Assist
  • Analyst perspectives
  • Expected outcomes
  • Ensuring value and ROI
  • Customer spotlights
  • And more

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