Deliver, faster, smarter and resilient enterprise IT services with the ITSM package and pricing plan that works for you.
ITSM
Overview
Plans and Packages
Getting Started
IT Service Management
Packages
Deliver faster, smarter, and resilient enterprise IT services with the ITSM package and pricing plan that works for you.
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ITSM Foundation
AI agents and skills that accelerate IT service delivery with task-based, always-on support.
Includes:
Service Catalog and Request Management
Incident Management
Asset Management and CMDB
Virtual Agent
Workflow Data Fabric
Service Graph Connectors for End-User Computers
Now Assist and Platform AI Foundation
Moveworks for ITSM Foundation
ITSM Advanced
Agentic workflows that automate complex IT processes, working side by side with your team.
Includes Foundation, and:
Major Incident Management and On-Call Management
Change Management
Problem Management
AI Voice Agents
Platform Analytics Advanced
Process Mining
Now Assist and Platform AI Advanced
Moveworks for ITSM Advanced
RECOMMENDED
ITSM Prime
AI Specialists that independently manage IT workflows, make decisions, and drive results.
Includes Foundation, Advanced, and:
L1 Service Desk AI Specialist
AI Agents for ITSM
AI Agent for Digital End-User Experience (DEX)
DevOps Change Velocity
Digital Product Release
Now Assist and Platform AI Prime
Moveworks for ITSM Prime
Put AI agents to work for IT
ServiceNow AI Agents are ready to expand productivity across every corner of your business. Our AI agents don’t just assist, they act on your behalf.
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ITSM Foundation
ITSM Advanced
ITSM Prime
AI Agents and Skills
Now Assist for ITSM
Speed up resolution with AI that summarizes incidents, suggests solutions, and drafts responses.
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Moveworks for ITSM
Give employees a conversational AI assistant that resolves common IT requests and finds answers instantly.
Now Assist for CMDB
Keep configuration data accurate with AI that enriches, validates, and maps items automatically.
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Document Intelligence
Automatically extract, classify, and process information from documents to reduce manual data entry.
Now Assist for Setup
Accelerate implementation with AI-guided configuration that helps admins set up and optimize workflows.
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AI Search
Provide personalized, relevant results in a powerful, consumer-grade search experience.
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AI Voice Agents
Provide natural, conversational experiences to phone-based support with generative AI-powered agents.
ITSM Capabilities
Incident Management
Restore services quickly with intelligent routing, AI-powered recommendations, and collaboration.
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Request Management
Provide employees with an AI-powered self-service portal for submitting requests across all devices.
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Asset Management
Track and manage IT assets across their lifecycle to optimize spend and reduce risk.
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Cost Management
Gain visibility into IT costs to make better financial decisions and optimize resource allocation.
Problem Management
Identify root causes and proactively prevent future disruptions with structured investigation workflows.
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Change Management
Accelerate changes at DevOps speed by automating approvals, while maintaining governance and control.
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Major Incident Management
Coordinate rapid response to critical outages with dedicated workflows and stakeholder communication.
On-Call Management
Manage on-call schedules and escalation policies so the right responders are engaged immediately.
Walk-Up Experience
Deliver efficient in-person or remote IT support with queue management and real-time visibility.
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Digital Portfolio Management
Make informed decisions with a unified view of services, applications, and technology investments.
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Digital Product Release
Manage the full lifecycle of software and service releases and automate release readiness.
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DevOps Change Velocity
Connect development tools to change management for automated ticketing and faster deployments.
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Platform Capabilities
AI Control Tower
Take control of any AI from a central intelligent hub.
Workflow Data Fabric
Turn data into AI-powered action with end-to-end governance.
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CMDB
Optimize service operations with a unified, cloud-based platform across operations and service management.
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CSDM
Raise the bar on service delivery with a single data model for enterprise workflows.
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Knowledge Management
Promote self-service with a single source for knowledge across the organization.
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Employee Center
Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.
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Now Mobile
Keep users informed and engaged anytime, anywhere with intuitive mobile apps.
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Workflow Automation
Streamline your workflows to reduce costs, increase productivity, and eliminate repetitive tasks.
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Application Development
Empower anyone to quickly extend solutions or build custom business apps.
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Virtual Agent
Resolve issues fast with an intelligent chatbot that understands natural language and automates tasks.
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Predictive Intelligence
Reduce manual work with built-in machine learning that categorizes, routes, and prioritizes work.
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App Engine Starter
Build and extend custom applications on the ServiceNow platform with low-code tools.
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10 tables
25 tables
50 tables
Universal Request
Let employees submit requests from a single form without needing to know which team handles them.
Universal Request Pro
Route complex requests across departments with advanced workflows and cross-team coordination.
Mobile Publishing
Publish and manage branded mobile app experiences for employees, customers, and field workers.
Platform Analytics Advanced
Gain deeper insights with advanced reporting, dashboards, and AI-powered analytics across workflows.
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Process Mining
Uncover hidden inefficiencies by mapping how work actually flows.
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10K records/year
15K records/year
Innovate with ServiceNow
Millions of users around the globe rely on ServiceNow workflows to make work better for everyone.
$750,000
IT cost reduction in tier-one services
166%
increase in self-service rate
30%
reduction in MTTR
Talk to an expert
Connect with our product experts to arrange a custom demo. See how ITSM can work in your organization.
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