Uniper delivers connected, efficient, and cost-effective IT infrastructure, services, and systems, using the Now Platform ®.
On a journey to clean energy
Uniper is a leading international energy company with around 11,500 employees and activities in more than 40 countries. With about 34 GW of installed generation capacity, Uniper is among the largest global power generators. Its main activities include power generation in Europe and Russia as well as global energy trading, including a diversified gas portfolio that makes Uniper one of Europe’s leading gas companies. Under its new strategy, Uniper aims to become carbon neutral in Europe by 2035.
Uniper’s complex international operations require user-friendly and connected IT and telecoms to respond quickly to customers and the dynamic, fast moving, and highly competitive energy markets. It wanted to achieve ‘digital transparency’, a streamlined IT environment with a shared understanding and visibility of diverse IT assets, services, and suppliers, enabling its teams to work with flexibility and agility, and for executives to create and manage an efficient, responsive, and cost-effective IT ecosystem, fit for the challenges ahead.
A platform for growth
ServiceNow was selected by Uniper to provide a transparent IT platform to optimize and integrate current and future IT Service Management processes. Multiple duplicate legacy software and systems were decommissioned, and a new global IT service desk and customized IT processes were created for the new organization. Now, the business can appreciate the role of IT in supporting teams to perform and thrive, and how vital IT data and insights can be used to improve service delivery, promote efficiencies, and ensure business continuity.