Service Graph Connector for Jamf release notes

  • Release version: Store
  • Updated July 9, 2026
  • 4 minutes to read
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    Summary of Service Graph Connector for Jamf Release Notes

    The Service Graph Connector for Jamf integrates Jamf-managed MacOS and iOS device inventory and software data into the ServiceNow Configuration Management Database (CMDB). It supports synchronization of hardware, software, and usage data, enabling comprehensive asset and configuration management within ServiceNow. The connector is CMDB-certified and designed to work with Jamf Classic and Jamf Pro APIs, supporting multiple Jamf instances and periodic data updates.

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    Key Features

    • Device and Software Inventory Sync: Imports MacOS and iOS hardware and software details into the CMDB for IT Service Management and Asset Management use cases.
    • Software Usage Tracking: Tracks software usage based on Jamf attributes, supporting Software Asset Management scenarios including license reclamation.
    • API Support and Authentication: Supports Jamf Classic API and Jamf Pro API (including bearer token and client credential authentication) to optimize data import throughput and security.
    • Delta (Incremental) Data Pull: Enables efficient synchronization by pulling only changed data for computers and mobile devices.
    • Multiple Jamf Instances and Extended Attributes: Supports multiple Jamf endpoints and extended attribute discovery for richer asset data.
    • Mobile Device Support: Includes support for iOS device discovery, mobile software removals, and filtering of personal apps to focus on corporate-managed software.
    • Security Enhancements: Implements query range ACLs and enforces cross-scope access restrictions for improved data security.

    Practical Benefits for ServiceNow Customers

    • Enables accurate and up-to-date hardware and software data within the CMDB, enhancing visibility and control over Jamf-managed assets.
    • Supports Software Asset Management by tracking software usage and facilitating license optimization and compliance.
    • Improves data synchronization performance and reliability through API enhancements, error fixes, and incremental data pulls.
    • Enhances security by implementing access controls and secure authentication methods aligned with Jamf API versions.
    • Allows seamless integration with existing ServiceNow applications such as IT Asset Management and IT Operations Management without additional licensing requirements.

    Version Highlights and Fixes

    • Recent updates (2025-2026) improved security with query range ACLs and fixed issues related to software usage data sources and OAuth token handling.
    • Added client credential authentication and bearer token support for Jamf Pro 10.35+ for enhanced API security.
    • Fixed MID Server support, data transformation errors, and API endpoint updates to maintain smooth connector operation.
    • Introduced filtering for corporate-managed apps on mobile devices and support for large payloads to improve data accuracy and completeness.

    Important Notes

    Customers should review the application listing on the ServiceNow Store for detailed system requirements and compatibility information before installation or upgrade.

    Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Jamf integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.15.0 - July 2026
    • Fixed:
      • Implemented security fixes by adding query range ACLs, with a fix script for customization scenarios.
      • Enforced cross-scope access restrictions on
    Version 2.14.4 - September 2025
    Fixed: Fixed the discovery source in samp_sw_usage for SG-JAMF.
    Version 2.14.2 - June 2025
    • Fixed:
      • Fixed transforms for printer data.
      • The Software Usage data source now reads the last run datetime correctly.
    Version 2.14.1 - February 2025
    • New:
      • Automated the flow for verifying the Jamf API version for the mobile use case.
      • Implemented delta (incremental) pull for computers and mobile devices.
    • Fixed:
      • Fixed the getSoftwareUsageDataSourceId error for the Software Usage data source.
      • Fixed the 401 error for the Software Usage data source when OAuth is set up.
      • Fixed the OAuth token retrieval flow when it is set up for the first time.
      • Fixed the creation and removal of OS-related records added to the cmdb_sam_sw_install table.
    Version 2.13.0 - November 2024
    New: Added support for client credential authentication.
    Version 2.12.2 - July 2024
    Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.
    Version 2.12.1 - March 2024
    • Fixed:
      • Business rule "Jamf Connection Removal" is now triggered in the Service Graph Connector for Jamf application scope.
      • Fixed cleansed_last_inventory_update_utc mapping in Extract Transform Load (ETL) entities.
      • Fixed creation of the incorrect usage record by the JAMFSoftwareUsagesUtil script include, which is used by the SG-Jamf Software Usage data source to obtain software usage details.
    Version 2.12.0 - July 2023
    • New: Support for authorization with bearer tokens when using the Jamf Pro 10.35 or higher version
    • Fixed: No longer need to refresh the token for the SG-Jamf Computers data source when resolving the 401 unauthorized error
    Version 2.11.0 - December 2022
    • New:
      • Support Mobile software removals.
      • Mapped 'Last Inventory Update' to 'Most recent discovery' for Handheld device CI.
    • Fixed: Fixed the connection issue when updating the connector from 2.7.1 to 2.9
    Version 2.10.0 - July 2022
    • Fixed:
      • Software usages should use sys_properties "glide.discovery.assigned_user_match_field" to match the user.
      • Manufacturer is populating correctly for computers.
      • Fixed the "SG-Jamf Remove Software" data source API dependency.
    Version 2.9.0 - June 2022
    Fixed: Resolved a problem with MID server support.
    Version 2.8.0 - May 2022
    Change: Support the Classic API to accept Bearer Token authentication.
    Version 2.7.1 - February 2022
    • Fixed:
      • Ability to handle large payloads from mobile devices.
      • When Jamf Pro API is used, the username and email_address information is at the correct level in the data source.
      • Prevent partial and incomplete payloads when imported data is missing required attributes.
    Version 2.7.0 - October 2021
    New: Added the ability to filter out "personal" apps when discovering software inventory on mobile devices. By default, the integration only imports data for apps managed by the corporation.
    Version 2.6.3 - September 2021
    • New:
      • Support for Extended attributes.
      • Support for multiple instances of Jamf. Included use iTunes Search API to improve the fidelity of publisher and software title information.
      • Changed last_discovered field to reflect the date Jamf last scanned the asset.
    • Changed:
      • The licensing requirement for this plugin has expanded to include both IT Asset Management as well the existing IT Operations Managment visibility and discovery.
      • This will allow customers with IT Asset Management to use this application without requiring an IT Operations Management SKU.
      • Software usage information is now gathered from the Jamf attribute "Foreground" rather than "Open".
    • Removed: Delta detection on ingestion has been deprecated.
    Version 2.5.0 - April 2021
    • New:
      • Added optional support for Jamf Pro API which provides higher data import throughput for Computer data. The improved performance is the result of pagination support in the Jamf Pro API.
      • Jamf Classic API continues to be supported and remains the default configuration.
    Version 2.4.0 - February 2021
    Fixed: Support for multiple instances (endpoints) of Jamf now works as documented.
    Version 2.3.2 - January 2021
    • New: Support for software usage tracking to enable Software Asset Management use cases.
    • Changed:
      • Improved MID Server configuration.
      • Use of IntegrationHub across all APIs.
    Version 2.2.0 - October 2020
    • New:
      • Added support for iOS device discovery (hardware and applications)
      • Added support for detection of removed software for computers only that enables Software Asset Management Pro to reclaim software licenses
    Version 2.1.1 - September 2020
    This is a CMDB-certified integration with Jamf. Use the integration to sync your computer inventory (primarily MacOS hardware) and software packages (installed and in-use) to the ServiceNow Configuration Management Database (CMDB). This integration allows for periodic data synchronization using Jamf Classic API. The data is mapped and stored in the appropriate classes in the CMDB data model so that it can be used in various Service Management and Asset Management applications.