ITOM - Advanced release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of ITOM - Advanced release notes

    The ServiceNow ITOM - Advanced application enhances IT operations management through AI-driven automation and intelligent monitoring. It delivers autonomous AI agents and guided tools that improve the health, compliance, and efficiency of IT infrastructure components such as Agent Client Collectors, MID Servers, Discovery, Service Mapping, and certificate management. This solution is designed to transform reactive IT operations into proactive, self-managing processes, reducing manual effort and operational risks.

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    Key Features

    • AI Agents for ITOM Components: Automated health monitoring and troubleshooting for Agent Client Collector deployments, MID Servers, Discovery processes, and Service Mapping ensure continuous compliance and accurate service maps.
    • AI Agent Topology Mapping: Provides comprehensive discovery and classification of AI agents, models, and prompts deployed across cloud platforms (AWS, Azure, hybrid), enabling governance, cost control, security review, and compliance within the AI estate.
    • ITOM URL Discovery: Converts browser activity into actionable intelligence by surfacing shadow SaaS applications and unmanaged tools directly into the CMDB, improving visibility of actual application usage and supporting license optimization and risk management.
    • AIOps Learning Enhanced Automation Playbooks (LEAP): Extracts insights from historical incident data to create dynamic, automated resolution workflows, thereby reducing mean time to resolution (MTTR) and increasing operational efficiency.
    • ITOM Configuration Console: Simplifies onboarding and best-practice configuration for Discovery and Event Management through guided setup journeys, accelerating deployment and improving configuration quality.

    Benefits for ServiceNow Customers

    • Achieve autonomous monitoring and remediation of critical ITOM components, minimizing manual tasks and downtime.
    • Gain visibility and governance over AI agent deployments across cloud environments, supporting responsible AI practices and operational transparency.
    • Discover and manage shadow IT and SaaS applications to maintain an accurate, business-aligned CMDB and optimize software license usage.
    • Leverage AI-driven automation playbooks to improve incident resolution speed and consistency.
    • Accelerate and standardize ITOM product onboarding and configuration to reduce time-to-value and ensure best practices.

    Version history for the ServiceNow® ITOM - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.1.0 - July 2026
    • AI agent for Agent Client Collector (ACC) – Autonomously monitors ACC deployments across endpoints, ensuring agent health, version compliance, and seamless data collection without manual intervention, and provides guided troubleshooting experience.
    • AI agent for Discovery – Proactively tracks and renews digital certificates enterprise-wide, eliminating outages by auto-detecting expirations and creating firewall rules.
    • MID Guardian agent – Continuously monitors MID Server health and connectivity, providing guided troubleshooting of MID Server issues to resolve them seamlessly.
    • ITOM AI agent for Service Mapping – Intelligently discovers application dependencies and maps services to infrastructure, autonomously resolving gaps to keep service maps accurate and business-ready.
    • AI agent Topology Mapping – Discovery, classifies, and syncs AI agents deployed in cloud including the AI model metadata the agent deployed.
    • AIOps Learning Enhanced Automation Playbooks - Amplifies efficiency by mining historical incident data to generate dynamic resolution playbooks, automate workflows, and reduce MTTR.
    • ITOM URL Discovery - Discover URLs and SaaS applications from ITOM Browser Plugin .
    Version 1.0.10 - June 2026
    • New in ITOM - Advanced:
      • Added AI agents to automate monitoring and remediation for Discovery, MID Servers, Certificate Management, Service Mapping, and LEAP.
      • Added AI Agent Topology Mapping to provide governance and visibility to your AI estate.
      • Added ITOM URL Discovery to surface shadow SaaS and unmanaged applications directly in the CMDB.
      • Added ITOM Configuration Console to simplify onboarding for Discovery and Event Management with guided, best-practice setup.
      • Added AIOps Learning Enhanced Automation Playbooks to turn historical incidents into dynamic, reusable resolution intelligence.
    Version 1.0.8 - May 2026
    • New:
      • AI Agent Topology Mapping - Turn AI sprawl into a managed estate. As enterprises deploy agents, large language models, and prompts across AWS, Azure, and hybrid environments, most teams have no idea what's actually running, who owns it, or what data it touches. AI Agent Topology Mapping discovers and maps every AI agent, model, and prompt across your hyperscaler footprint and links them to the applications and services they support. The result is a single, authoritative view of your AI estate - the foundation for governance, cost control, security review, and responsible AI compliance.
      • ITOM URL Discovery - Make shadow IT visible. Every browser session inside the enterprise carries signal about the SaaS apps, internal tools, and unmanaged services employees actually use - signal that today is invisible to IT. ITOM URL Discovery converts this browser activity into actionable intelligence, surfacing the applications and endpoints in real use across the organization and feeding them directly into the CMDB. The result is a closer-to-reality picture of the application landscape: faster discovery of unmanaged SaaS, sharper license optimization, earlier detection of risky or unsanctioned tools, and a CMDB that reflects how the business actually works rather than what was provisioned on paper.
      • ITOM Configuration Console - ITOM Configuration Console introduces guided onboarding journeys for Discovery and Event Management, walking administrators step-by-step from installation to production deployment with built-in best-practice configuration.
    Version 1.0.7 - April 2026
    • The ITOM - Advanced app empowers entitled users to harness AI-driven automation across the most demanding IT operations challenges: from service mapping and cloud discovery to certificate management and firewall task automation.
    • Purpose-built AI agents work autonomously in the background, eliminating manual toil and reducing operational risk with capabilities spanning LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight, ITOM - Advanced transforms reactive IT ops into an intelligent, self-managing operation.