ITOM - Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of ITOM - Advanced Release Notes

    The ITOM - Advanced application on the ServiceNow Store delivers AI-driven automation and enhanced visibility for IT operations management (ITOM). It focuses on simplifying discovery, event management, service mapping, and operational risk reduction through autonomous AI agents and guided configuration. These capabilities enable ServiceNow customers to transform reactive IT operations into intelligent, self-managing environments.

    Show full answer Show less

    Key Features

    • AI Agents for Automation: The latest versions introduce AI agents that automate monitoring and remediation across Discovery, MID Servers, Certificate Management, Service Mapping, and LEAP, reducing manual effort and operational risk.
    • AI Agent Topology Mapping: Provides governance and visibility by discovering and mapping AI agents, models, and prompts deployed across cloud and hybrid environments. This creates a comprehensive, authoritative view of the AI estate for improved governance, cost control, security, and compliance.
    • ITOM URL Discovery: Surfaces shadow SaaS and unmanaged applications by analyzing browser activity within the enterprise. This data feeds directly into the CMDB, enhancing application landscape accuracy, license optimization, and early detection of unapproved tools.
    • ITOM Configuration Console: Offers a guided onboarding experience for Discovery and Event Management. It walks administrators through setup with best-practice configurations to streamline deployment and accelerate production readiness.
    • AIOps Learning Enhanced Automation Playbooks: Converts historical incident data into dynamic, reusable resolution intelligence, improving automation effectiveness.

    Practical Benefits for ServiceNow Customers

    • Enhanced Visibility: Gain a clear, unified view of your AI and application environment, enabling better governance and risk management.
    • Reduced Manual Toil: Automate complex ITOM tasks using AI agents to decrease operational workload and minimize errors.
    • Improved CMDB Accuracy: Detect unmanaged and shadow IT applications to maintain an up-to-date, realistic CMDB that reflects actual business usage.
    • Simplified Onboarding: Accelerate the deployment of Discovery and Event Management with guided, best-practice setup tools.
    • Proactive Operations: Leverage AI-powered automation and analytics to shift from reactive incident management to proactive IT operations.

    Version history for the ServiceNow® ITOM - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.10 - June 2026
    • New in ITOM - Advanced:
      • Added AI agents to automate monitoring and remediation for Discovery, MID Servers, Certificate Management, Service Mapping, and LEAP.
      • Added AI Agent Topology Mapping to provide governance and visibility to your AI estate.
      • Added ITOM URL Discovery to surface shadow SaaS and unmanaged applications directly in the CMDB.
      • Added ITOM Configuration Console to simplify onboarding for Discovery and Event Management with guided, best-practice setup.
      • Added AIOps Learning Enhanced Automation Playbooks to turn historical incidents into dynamic, reusable resolution intelligence.
    Version 1.0.8 - May 2026
    • New:
      • AI Agent Topology Mapping - Turn AI sprawl into a managed estate. As enterprises deploy agents, large language models, and prompts across AWS, Azure, and hybrid environments, most teams have no idea what's actually running, who owns it, or what data it touches. AI Agent Topology Mapping discovers and maps every AI agent, model, and prompt across your hyperscaler footprint and links them to the applications and services they support. The result is a single, authoritative view of your AI estate - the foundation for governance, cost control, security review, and responsible AI compliance.
      • ITOM URL Discovery - Make shadow IT visible. Every browser session inside the enterprise carries signal about the SaaS apps, internal tools, and unmanaged services employees actually use - signal that today is invisible to IT. ITOM URL Discovery converts this browser activity into actionable intelligence, surfacing the applications and endpoints in real use across the organization and feeding them directly into the CMDB. The result is a closer-to-reality picture of the application landscape: faster discovery of unmanaged SaaS, sharper license optimization, earlier detection of risky or unsanctioned tools, and a CMDB that reflects how the business actually works rather than what was provisioned on paper.
      • ITOM Configuration Console - ITOM Configuration Console introduces guided onboarding journeys for Discovery and Event Management, walking administrators step-by-step from installation to production deployment with built-in best-practice configuration.
    Version 1.0.7 - April 2026
    • The ITOM - Advanced app empowers entitled users to harness AI-driven automation across the most demanding IT operations challenges: from service mapping and cloud discovery to certificate management and firewall task automation.
    • Purpose-built AI agents work autonomously in the background, eliminating manual toil and reducing operational risk with capabilities spanning LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight, ITOM - Advanced transforms reactive IT ops into an intelligent, self-managing operation.