Care Team Work Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Care Team Work Management release notes

    The Care Team Work Management application, built on the Healthcare Operations Core platform, enables hospital care teams—including nurses, unit coordinators, and department leads—to create, assign, and track structured work plans that support operational workflows. It provides visibility and accountability for work plan requests and tasks through configurable workspaces and the Care Team Portal.

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    Key Features

    • Healthcare Operations Orchestration (v1.4.0): Facilitates coordination of complex, multi-department healthcare operations using orchestration cases, task plan templates, and playbook-driven workflows integrated with Planned Work Management.
    • Task Plan Template Integration: Care team managers can create configurable task plan templates that auto-populate based on selected playbooks, supporting rounding and care team activity types.
    • Operational Leader Read Access: The CTWM Viewer role allows operational leaders read access to all care team cases and tasks, managed through both allow and deny ACLs.
    • New Landing Page and Workspace Experience (v1.1.0): Enhanced user experience for Care Team Agents and Managers, including the ability to complete smart assessments within the workspace as part of task plan processing.
    • Accessibility and Security Enhancements (v1.6.0): Platform-wide WCAG 2.2 AA compliance with 400% zoom/reflow support, automated accessibility testing, non-Glide access control hardening, and corrected administrator role inheritance aligned to subscription entitlements.

    Maintenance and Improvements

    • Internal Platform Improvements (v1.7.1): Focused on internal maintenance and platform refinement with no new customer-facing features.
    • Bug Fixes: Resolved issues affecting access to Task Plan Templates by Care Team Managers and Agents, and fixed defects in workspace landing pages and form/list views to improve usability.

    What Customers Can Expect

    ServiceNow customers using Care Team Work Management gain enhanced operational coordination tools, improved accessibility and security compliance, and a streamlined user experience for managing care team workflows. These releases ensure better role-based access control, compliance with accessibility standards, and the ability to orchestrate multi-department healthcare operations effectively.

    Version history for the Care Team Work Management on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.7.1 - July 2026
    This release includes internal platform improvements and maintenance updates. No new customer-facing features in this version.
    Version 1.6.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), security-directive access-control hardening, and subscription-alignment role corrections for Care Team Work Management.
      • Security and Compliance
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Care Team Operations forms, lists, and agent workspaces.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across Care Team Operations.
        • Subscription alignment — administrator role inheritance: Care Team Work Management administrator role inheritance corrected to align with subscription entitlement boundaries.
        • Care Team accessibility checkers: Added WCAG 2.2 AA accessibility checkers to Care Team Operations.
    Version 1.4.0 - March 2026
    • New features:
      • Healthcare Operations Orchestration: Enables operational leaders and care team managers to coordinate complex, multi-department healthcare operations through orchestration cases, task plan templates, and playbook-driven workflows integrated with Planned Work Management (PWM).
      • Task Plan Template Integration: Care team managers can now create task plan templates with configurable playbook activities. The task plan configuration supports both rounding and care team activity types, with the correct templates auto-populating based on playbook selection.
      • Operational Leader Read Access: New CTWM Viewer role grants operational leaders read access to all care team cases and tasks with both "Allow if" and "Deny unless" ACLs.
    • Fixed: Care Team Manager & Agent Task Plan Access: Fixed an issue where Care Team Managers and Agents were unable to access sn_cto_case Task Plan Templates.
    • Security & Compliance: CTWM Workspace Defect Fix: Fixed workspace landing page, care team case/task form view, and list view issues.
    Version 1.1.0 - December 2025
    • New:
      • A new landing page user experience has been added for Care Team Agents and Care Team Agent Managers.
      • Smart assessments can now be completed in the workspace as part of the care team task plan process.
    Version 1.0.4 - August 2025
    The ServiceNow Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams such as nurses, unit coordinators, and department leads to create, assign, and track structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring visibility and accountability from initiation to completion.