Enterprise Service Management Integrations Framework release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Enterprise Service Management Integrations Framework release notes

    The Enterprise Service Management Integrations Framework enables ServiceNow customers to integrate their ServiceNow applications with third-party systems effectively. It utilizes the Flow Designer capability to facilitate communication between ServiceNow and external instances, enhancing enterprise service management through automation and streamlined workflows.

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    Key Features

    • Integration components leveraging Flow Designer to connect with external systems and third-party applications.
    • Support for managing to-do filters such as overdue tasks, due soon, approvals, and priority, improving task management for enterprise service teams.
    • Enhanced support for external approvals through updates to the todoinbound table.
    • Integration enhancements for SAP SuccessFactors and HR Service Delivery (HRSD) to synchronize employee data and HR profiles.
    • Upgraded mobile experience with improved list card views and input forms in HR Mobile, including scripts to manage legacy customizations safely.

    Key Updates and Fixes

    • Security and Roles: Updated access control lists (ACLs) to comply with current platform security standards and resolved role hierarchy issues affecting the snhrintegrfw.admin role.
    • RCA Privileges: Corrected privilege status reporting errors for various widgets ("My Items" and "Employee Center Header") to ensure accurate privilege evaluation and test validations.
    • Bug Fixes: Addressed multiple bugs related to employee data handling (e.g., terminated dates, employee numbers), RCA error corrections, and improvements in synchronization logic for inactive workers.
    • Legacy Support: Introduced scripts to retain legacy card views and function instances when customizations exist, preventing unintended overwrites during upgrades.

    Practical Implications for ServiceNow Customers

    By applying these releases, customers can expect improved security compliance, more reliable role and privilege management, smoother integrations with HR systems like SAP SuccessFactors, and enhanced mobile usability for HR-related workflows. The framework updates also ensure better handling of approvals and to-do task management, enabling more efficient enterprise service operations.

    Customers should review the system requirements and compatibility details on the ServiceNow Store before upgrading to ensure smooth deployment and integration with their existing ServiceNow environment.

    Version history for the Enterprise Service Management Integrations Framework integrations on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.9.2 - June 2026
    • Changed: Access control lists (ACLs) have been updated to align with current platform security standards.
    • Fixed: The sn_hr_integr_fw.admin role hierarchy did not resolve as expected due to incorrect role containment.
    Version 3.8.2 - August 2025
    • Problem: The RCA privilege status was incorrectly reported as 0 instead of the expected 2 for the "Pulled Integration To-do" table sourced from the "My Items" widget, causing test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.
      • New: Introduced validation logic to ensure real RCA types are correctly flagged and shipped from the "My Items" widget.
      • Changed: Adjusted the RCA privilege evaluation to align with expected status values during integration.
      • Fixed: Corrected the RCA privilege status mapping to prevent false negatives in automated test validations.
      • Removed: Eliminated outdated logic that misclassified RCA entries during transformation.
    • Problem: The RCA privilege status was incorrectly set to "Requested" for RCAs sourced from the "Employee Center Header" widget, targeting the "Enterprise Service Management Integrations Framework" table, leading to test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.
      • New: Added support for validating RCA privileges from the "Employee Center Header" widget source.
      • Changed: Updated the privilege evaluation logic to correctly interpret widget-to-table RCA mappings.
      • Fixed: Resolved incorrect status assignment by aligning privilege checks with the RCA inclusion list.
      • Removed: Removed legacy privilege handling that conflicted with the new RCA source-target structure.
    Version 3.8.1 - February 2025
    • Contains common components for integrating your ServiceNow applications with third-party systems.
    • The framework leverages the Flow Designer capability to communicate with external instances and third-party systems.
    Version 3.7.2 - November 2024
    Bug fixes.
    Version 3.7.1 - August 2024
    Fixed minor bugs/internal observation.
    Version 3.7.0 - May 2024
    • New:
      • Common components used to integrate your ServiceNow applications with third-party systems.
      • Leveraging the flow-designer capability to communicate with external instances and third-party systems.
    Version 3.6.0 - August 2023
    This version delivers to-do filters such as overdue, due soon, approvals and priority for Enterprise Service Management Integrations Framework.
    Version 3.5.0 - May 2023
    New: The todo_inbound table has been updated to support external approvals.
    Version 3.4.0 - February 2023
    • New: Included fixes to support usage of HR Mobile based on features of Now Mobile. Mobile list card views and Mobile input form screens have been upgraded.
      • A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.
      • A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be inactivated.
    Version 3.3.11 - November 2022
    Fixes related to Employee terminated date handling.
    Version 3.3.10 - October 2022
    Fixed: Includes fixes for SAP SuccessFactors
    Version 3.3.9 - September 2022
    Support for SAP SuccessFactors integration with HRSD.
    Version 3.3.8 - June 2022
    • Fixed:
      • RCA error when accessing To-do page
      • Fix for Process External Interface - State is not populated
    Version 3.3.6 - April 2022
    • Fixed:
      • Modification to Employee Number
      • Refactoring in onBefore script of HR profile
      • Update to User derivation to be from HR profile's table
    Version 3.3.5 - February 2022
    Fixed: Fix for Primary job is not synced with HR Profile when Job active is false for inactive workers