Software Asset Workspace release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Software Asset Workspace release notes

    Software Asset Workspace is a user-friendly interface within the Software Asset Management application designed to help ServiceNow customers manage software licenses, ensure compliance, and optimize software usage. It provides a unified environment with multiple views for creating entitlements, managing software models, running reconciliations, remediating non-compliance, and accessing analytics dashboards.

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    Key Enhancements and Features by Version

    • Version 11.0.9 (June 2026, Australia): Added the ability to add Value Builder tasks via the Multi Record Associator pop-up, improved accessibility and reliability on the Software Asset Analytics – Discovered Inventory page.
    • Version 10.0.13 (June 2026, Zurich): Improved accuracy of unlicensed CAL count reporting in the License Workbench and ensured report view ACL configurations work as intended without affecting visibility.
    • Version 11.0.5 and 10.0.9 (May 2026): Addressed various defect fixes to improve stability.
    • Version 11.0.4 (April 2026): Fixed a critical display defect within the workspace.
    • Version 10.0.8 (April 2026, Zurich): Introduced alerts and banners for SaaS integration errors, enabling users to debug using logs through the 'Resolve SaaS connection errors' feature in Now Assist for SAM.
    • Version 11.0.3 (April 2026, Australia): Added obligation management for tracking contract commitments with Now Assist AI Agents automating metadata and obligation extraction from contract documents. Visual improvements to AI banners and highlights were also included.
    • Version 11.0.1 (March 2026, Australia): Implemented defect fixes to enhance performance and the health check dashboard.
    • Version 10.0.6 (March 2026, Zurich): Added an AI activity log link showing the number of AI request fulfillments for Microsoft 365 Subscription products.

    Practical Benefits for ServiceNow Customers

    With these updates, customers can expect enhanced accuracy in license reporting, improved interface accessibility, better handling of SaaS integration errors, and streamlined contract obligation tracking powered by AI. These improvements enable more effective software asset management, compliance monitoring, and operational efficiency within the ServiceNow environment.

    Version history for the ServiceNow® Software Asset Workspace application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 11.0.9 - June 2026 (Australia)
    • In this version, the Software Asset Workspace includes the following enhancements:
      • Value Builder tasks can now be added through the Multi Record Associator (MRA) pop-up.
      • Improved accessibility on the Software Asset Analytics – Discovered Inventory page.
      • Enhanced reliability of the software estate scheduled job on the Software Asset Analytics – Discovered Inventory page.
    Version 10.0.13 - June 2026 (Zurich)
    • In this version, the Software Asset Workspace includes the following enhancements:
      • Unlicensed CAL count reporting in the License Workbench has been improved for better accuracy.
      • Report view ACL configurations now work as expected and do not affect visibility unexpectedly
    Version 11.0.5 - May 2026 (Australia)
    Defects were fixed as part of this release.
    Version 10.0.9 - May 2026 (Zurich)
    Defects were fixed as part of this release.
    Version 11.0.4 - April 2026 (Australia)
    This version contains a defect fix for a critical workspace display issue.
    Version 10.0.8 - April 2026 (Zurich)
    Added alerts and banners to indicate if there are any errors or failures in the SaaS integrations, which is part of the new feature 'Resolve SaaS connection errors' in Now Assist for Software Asset Management (SAM). This will enable users to debug the error and failures using the logs.
    Version 11.0.3 - April 2026 (Australia)
    • Obligation management has been introduced so SAM admins and users can easily track and follow contract commitments throughout their lifecycle. It is available in the contract record page. Now Assist AI Agents power automated extraction of metadata and obligations directly from contract documents, available to users with the sn_cm_gen_ai.ai_contract_fulfiller and sn_cm_obligation.obligation_fulfiller roles.
    • Updated the visual design and styling of AI banners and highlighters.
    Version 11.0.1 - March 2026 (Australia)
    Defect fixes have been implemented in the Software Asset Workspace to enhance performance and the health check dashboard.
    Version 10.0.6 - March 2026 (Zurich)
    In the AI activity log card, a new link has been added to show the number of requests fulfilled by the AI agent for Microsoft 365 Subscription products.
    Version 10.0.2 - December 2025
    Software Asset Workspace is an intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization. It is a unified medium with multiple views enabling you to create entitlements, software models, run and review reconciliation results, remediate non compliance, give visibility into your software assets, and provides access to analytics via dashboards.