Service Graph Connector for Tanium release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Tanium release notes

    The Service Graph Connector for Tanium integration enables ServiceNow customers to synchronize Tanium Asset data with the ServiceNow Configuration Management Database (CMDB). It supports periodic data imports, including hardware, software, and software usage data, to maintain accurate and up-to-date asset information within ServiceNow Service Graph.

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    Key Features and Enhancements

    • Multi-instance support: Introduced in version 1.3.0, allowing management of multiple Tanium instances.
    • Improved data synchronization: Support for software usage data, hardware and software imports, and application dependency mapping.
    • Relationship mapping: Ability to create relationships between servers discovered by the connector and virtual machines discovered by other sources, enhancing CMDB accuracy.
    • Performance improvements: Enhanced software removal logic, data loading, and ETL transformation reliability.
    • Pagination and data handling: Added pagination for application data sources and handling of empty responses from Tanium to ensure complete data retrieval.
    • Security and access: Token credentials support for single and multi-instance configurations and adjustments to application navigator menus based on user roles.
    • Configuration parameters: Introduction of bufferdaysfromlastscanforhardware parameter to control software record retention based on scan dates.

    Fixes and Updates

    • Resolved issues with usage data sources when reclamation rules are active.
    • Fixed errors related to relationship creation between Azure servers and VMs.
    • Addressed errors occurring after upgrades, HTTP 502 errors during data import, and Lambda errors during ETL transformations.
    • Corrected plugin names and data loader scripts for multi-instance environments.
    • Disabled redundant data sources and removed staging tables to optimize performance.
    • Cleaned serial number data for computer CIs to improve data quality.

    What Customers Can Expect

    By implementing the Service Graph Connector for Tanium, ServiceNow customers can expect reliable and automated synchronization of Tanium asset data into their CMDB. The connector supports complex environments with multiple Tanium instances, improves data accuracy through enhanced relationship mapping, and optimizes performance by removing redundant data sources and fixing known issues. These updates help maintain a comprehensive and current asset inventory, supporting better IT service management and operational decision-making.

    Version history for the Service Graph Connector for Tanium integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.2 - November 2025
    • Fixed:
      • Fixed the issue with the usage data source when reclamation rules are set.
      • Fixed the issue with creating a relationship between the server and the VM for Azure server.
    Version 1.8.0 - May 2025
    • New:
      • Introduced support for creating a relationship between a server discovered by the SGC for Tanium and a VM discovered by any other discovery source.
      • Introduced the buffer_days_from_last_scan_for_hardware parameter to add buffer days on the last scan date before removing the software records.
    • Fixed:
      • Fixed the software removal logic for multi-connections.
      • Cleansed the serial number for the computer CI for the SGC for Tanium.
      • Fixed the error on the SG-Tanium Hardware and Software data source that occurred after an upgrade to version 1.7.
    Version 1.7.0 - November 2024
    New: The 'Last Scanned' date is now populated in the Software Installation [cmdb_sam_sw_install] table.
    Version 1.6.0 - June 2024
    Fixed: Improved software removal performance.
    Version 1.5.1 - March 2024
    • Fixed:
      • Appended the connection alias ID in the Computer source native key to resolve scenarios involving multiple instances
      • Menus intended for admin users in the application navigator will no longer appear for non-admin users
      • Implemented a workaround in the SGTaniumDataSourceUtil script include to address the Lambda error that occurred during ETL transformations
      • Addressed the HTTP 502 error during the import of hardware and software data
      • Corrected the plugin name in the script for removing uninstalled software instances from "com.snc.samp" to "com.snc.sams"
      • Fixed the problem with the data loader script when configuring multiple instances
    Version 1.5.0 - June 2023
    • Fixed:
      • Issues related to software installation where the software apps were removed but not updated until the SG-Tanium Hardware and Software data source runs.
      • Disabled theSG-Tanium Applications data source to improve performance.
    • Removed: SG-Tanium SN Remove Software data source and the Tanium Removed Software [sn_tanium_integ_tanium_removed_software] staging table as the behavior is already configured in the SG-Tanium Hardware and Software data source.
    Version 1.4.0 - March 2023
    • Fixed: Added support to handle empty responses from Tanium when there are additional data pages to be retrieved.
    • New:
      • Pull TCP and Running process data
      • Support application dependency mapping
      • Pagination for Application Datasource
    Version 1.3.1 - June 2022
    • Fixed:
      • Tanium accepts token credentials for single and multi-instance.
      • Fixed the mapping for Hardware and Software data source.
    Version 1.3.0 - May 2022
    New: Added multi-instance support.
    Version 1.1.2 - December 2021
    This integration imports data from Tanium Asset into ServiceNow Service Graph. Use the integration to sync your Tanium Asset data to the ServiceNow Configuration Management Database (CMDB). This integration uses Tanium Asset views and allows for periodic data synchronization from Tanium. This is the recommended method to bring data from Tanium Asset to CMDB with support for bringing software usage data as well.