Smartsheet spoke release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Smartsheet spoke release notes

    The Smartsheet spoke on the ServiceNow Store integrates Smartsheet functionalities into the ServiceNow platform, enabling customers to manage Smartsheet subscriptions, user actions, and data interactions efficiently. The release notes document version updates from the initial release in January 2021 through June 2026, highlighting added features, security improvements, bug fixes, and API updates.

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    Key Features and Enhancements

    • Subscription and User Management: Initiated in versions 1.0.1 and 2.0.0, providing actions to manage Smartsheet software subscriptions and user-related tasks.
    • Expanded API Actions: Version 2.7.0 introduced new folder creation actions ("Create Folder in Workspace" and "Create Folder in Folder") replacing deprecated ones, and refined sharing-related actions to utilize new Smartsheet APIs.
    • Security Improvements: Multiple releases (2.5.0, 2.6.0, and 2.7.0) implemented enhanced ACLs, roles aligning with AI Security Directive guidelines, webhook registry security patches, and fixes on non-glide ACLs to safeguard integrations.
    • AI Agent Enhancements: Version 2.4.0 introduced new AI agents, with fixes in 2.4.1 ensuring proper rendering of output responses and expanded support for government customers by exposing connection URLs.
    • Performance and Usability Fixes: Pagination support for Look up Webhooks Stream action, addition of description hints for fields, data type alignment in row input fields, and correction of user activity stream issues improve operational reliability.
    • Sandbox Access and Property Adjustments: Modifications in version 2.3.0 to sandbox access for client-callable script includes and shipment of global properties enhance development and configuration stability.

    Practical Benefits for ServiceNow Customers

    • Improved control over Smartsheet folder structures and sharing permissions using updated API actions, enabling more granular content organization.
    • Enhanced security and compliance through updated ACLs, roles, and webhook protections, ensuring safer integrations aligned with industry directives.
    • Expanded AI capabilities facilitate smarter automation and response handling within Smartsheet integrations.
    • Bug fixes and performance improvements reduce errors and improve user experience when managing Smartsheet data within ServiceNow.
    • Support for government customers with exposed connection URLs aids in meeting compliance and operational transparency needs.

    Additional Information

    For detailed system requirements and compatibility information, customers should refer to the application listing on the ServiceNow Store website. The version history provides a comprehensive view of the Spoke’s evolution, helping customers plan upgrades and leverage new capabilities effectively.

    Version history for the Smartsheet spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.7.0 - June 2026
    • Fixes:
      • Security fix on non-glide ACLs
      • Pagination for Look up Webhooks Stream action
      • Added description hint on the "Sheet count" for Look up User ID action
      • Deprecated the old "Create Folder" action and created 2 new actions of "Create Folder in Workspace" and "Create Folder in Folder" via the new Smartsheet APIs
      • Deprecated the old "Look up Folders Stream" and replaced with the new action of the same label using the new Smartsheet API
      • Refined Create Share Sheet, Update Share Sheet, and Look up Sheet Shares Stream actions
    Version 2.6.1 - January 2026
    • Fixed: Setting the values of the rows with values coming from system properties
    • Fixed: Mismatch in data types in create and update row input fields
    Version 2.6.0 - November 2025
    Security patch: Improved sample webhook registry security.
    Version 2.5.0 - September 2025
    Added required ACLs and Roles as per the AI Security Directive guidelines.
    Version 2.4.1 - August 2025
    • Fixed: AI Agents: Tools - Output response includes anchor tags that are not rendered as clickable link
    • Added: Expose Connection url on the connection template for Gov customers
    Version 2.4.0 - May 2025
    Minor release with new AI agents.
    Version 2.3.1 - February 2025
    Fixed: "glide.rest.max_content_length" to be shipped as global level property instead of plugin.
    Version 2.3.0 - November 2024
    Evaluated and modified Sandbox Access for Client-Callable Script Includes as false.
    Version 2.2.1 - August 2024
    Look up User Activity Stream action issue is fixed.
    Version 2.2.0 - May 2024
    Added Last Login output variable in the Look up Users Stream action.
    Version 2.1.4 - November 2023
    Fixed: Reclamation functionality from vendor making changes for deactivating users.
    Version 2.1.3 - May 2023
    Added "report view" ACLs to the table columns with sensitive info.
    Version 2.1.2 - March 2023
    • Added actions beyond user management and subscription management
    • Bug fixes
    Version 2.1.1 - January 2023
    • Added actions beyond user management and subscription management
    • Bug fixes
    Version 2.0.0 - February 2021
    • Smartsheet spoke provides actions to see and understand Smartsheet software subscriptions.
    • This release adds new features for managing user's Smartsheet subscriptions and actions.
    Version 1.0.1 - January 2021
    • Smartsheet spoke provides actions to see and understand Smartsheet software subscriptions.
    • This release adds new features for managing user's Smartsheet subscriptions and actions.