Smart Assessment Migration tools release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Smart Assessment Migration Tools Release Notes

    The Smart Assessment Migration Tools application on the ServiceNow Store facilitates the migration of assessment designs from the ServiceNow Assessments and Surveys application. It automates transferring templates as drafts with a single click, enabling users to review, publish, and validate migrated content efficiently. The tool converts metric types from the source application into question types in the destination, with some question types such as Custom, Duration, Image scale, Percentage, Rankings, and Ratings not supported for migration.

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    Key Features

    • Automated Migration: Seamlessly transfers assessment templates and questions, turning metric types into question types.
    • API and Event Integration (v20.0.1): Provides an API for migrating metric types to assessment templates and triggers events reflecting migration status changes.
    • Improved Question Handling (v21.0.1): Converts question dependencies into conditional visibility and migrates checkbox questions to radio buttons with Yes/No options.
    • Security Enhancements (v21.1.1 and v22.3.1): Implements refined access control rules for migration data tables, ensuring authenticated users with read rights can query migration records securely.
    • Upgrade Scripts and ACL Management (v22.3.1): Introduces automated upgrade scripts that manage ACL identifier registration and customization detection to maintain smooth operation without admin intervention.
    • Localization Improvements (v22.0.0): Updated string translations enhance user experience across supported languages.

    Practical Considerations for ServiceNow Customers

    • Post-Migration Review: After migration, customers should review and publish the migrated assessment drafts to ensure accuracy and completeness.
    • Security and Access Control: Customers with customized ACLs on migration tables should verify these settings post-upgrade to confirm intended access policies remain effective.
    • Compatibility and Limitations: Some question types are not supported for migration; customers should plan accordingly.
    • Upgrade Process: The upgrade process is designed to be seamless with no disruption to existing migration operations, requiring no manual admin actions.
    • Sandbox Evaluation: The tool supports evaluating sandbox access for client-callable scripts (introduced in v19.1.0), helping maintain secure operations.

    Expected Outcomes

    • Streamlined migration of assessment templates with minimal manual effort.
    • Consistent and secure access control for migration data ensuring compliance with organizational policies.
    • Enhanced reliability and localization support improving user experience across different environments.
    • Automated upgrade handling reducing administrative overhead during tool updates.

    Version history for the Smart Assessment Migration tools application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 22.3.1 - June 2026 (Australia)
    • Changed:
      • New Query Range Security Rules — Four migration data tables (Section, Question, Response Option, Template Migration) now have consistent access control rules. Authenticated users with read rights can query migration records.
      • Automatic ACL Upgrade Handling — Two new upgrade scripts manage the transition: preload script registers ACL identifiers before upgrade; customisation detection script runs after to identify and process any administrator-modified ACLs through Cobalt Raven true-up flow.
      • No Admin Action Required — New ACL rules install automatically during upgrade. Existing migration processes continue functioning; no previously permitted operations are blocked.
      • Improved Reliability — Both upgrade scripts now execute in global scope, ensuring clean installation across all scenarios, including upgrades triggered from non-global application scopes.
      • Post-Upgrade Review — If your instance had customised ACLs on migration tables, review those records after upgrade to confirm they reflect your intended access policy.
    Version 22.0.0 - March 2026
    Fixed: Refreshed and corrected string translations to enhance localization and user experience across supported languages.
    Version 21.1.1 - December 2025 (Zurich)
    Fixed: Security enhancement for read-only fields.
    Version 21.0.1 - August 2025
    • New:
      • Enhanced the migration tool to convert question dependencies into conditional visibility during migration.
      • Enhanced the migration tool to migrate checkbox-type questions to radio button type questions with Yes/No options.
    • Changed: "Template category" field on assessment template migration form is now labeled as "Purpose".
    Version 20.0.1 - February 2025
    • New:
      • An API is now available to migrate a metric type to an assessment template.
      • An event named "sn_smart_asmt_mig.migrn_status_changed" is triggered when the template migration status changes to completed, partially completed, or errored.
    • Fixed:
      • Now able to migrate existing metric types with special characters in their names to the assessment template.
      • The "Migrate" button is now hidden when the migration status is not "New."
    Version 19.1.0 - November 2024
    Evaluate Sandbox Access for Client-Callable Script.
    Version 19.0.2 - August 2024

    The ServiceNow Smart Assessment Migration Tools application enables you to migrate existing assessment designs from the ServiceNow Assessments and Surveys application. Your templates are automatically transferred as drafts with just one click. After you migrate the designs, you must review and publish these drafts, and confirm the results. The sets of questions in the Assessments and Surveys application are saved as metric types. When migrated, these metric types are saved as question types. Custom, Duration, Image scale, Percentage, Rankings, and Ratings question types aren't supported for migration.