Now Assist for Enterprise Architecture (EA) release notes

  • Release version: Store
  • Updated July 9, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Enterprise Architecture (EA) Release Notes

    Now Assist for Enterprise Architecture (EA) leverages Generative AI to enhance the Enterprise Architecture Workspace by enabling natural language querying, diagram generation, and intelligent summarization of architectural decision records (ADRs). This application integrates with multiple AI models to provide adaptive insights and visualization capabilities that support enterprise architecture management.

    Show full answer Show less

    Key Features

    • AI Model Support and Default Provider Changes: The default AI model provider for EA skills has transitioned from Now LLM to Azure Open AI starting with version 7.4.0, with additional support for third-party AI models such as GPT-5.4 mini and Gemini 3.5 Flash. Now LLM remains available for manual selection and existing configurations.
    • Enterprise Architecture Query Agent: Introduced in versions 7.3.1 and 7.4.0, this feature enables users to ask complex natural language questions about their architecture portfolio, supporting multi-condition queries, quarterly trend comparisons, and impact analyses for scenarios like application decommissioning. It also suggests related queries to further explore insights.
    • Diagram Generation and Analysis: Users can generate business process map (BPM) diagrams by uploading existing process images. The diagram change analysis skill allows comparison between any two versions of a diagram and summarizes changes, enhancing version control and impact understanding.
    • Business Application Insights: Now context-aware, these insights automatically incorporate relevant information from the source page, improving the relevance and usefulness of generated insights.
    • AI Data Explorer and Query Generation Skills: Added to facilitate natural language querying and analysis of Enterprise Architecture Workspace dashboard widgets, empowering users to interact with data more intuitively.
    • Security and Role Management: Implemented access control lists (ACLs) for Now Assist AI agents and introduced role restrictions on default roles associated with EA skills to enhance security and governance.
    • Text Refinement Skills: Includes capabilities to elaborate or shorten text contexts within record fields, helping users tailor architectural documentation efficiently.

    Key Outcomes

    • Improved AI Flexibility: Customers can select from multiple AI model providers, enabling them to leverage the best available AI technology suited to their environment and preferences.
    • Enhanced Natural Language Interaction: The query agent and AI skills allow users to interact with enterprise architecture data using natural language, simplifying complex analyses and accelerating decision-making.
    • Advanced Diagram Management: The ability to generate, upload, and compare diagrams supports better visualization and tracking of architectural changes over time.
    • Context-Aware Insights: Automatically contextualized insights improve the accuracy and relevance of business application information, assisting architects in making informed decisions.
    • Security and Compliance: With ACLs and role restrictions, organizations can safely manage AI-powered features while ensuring compliance with internal policies.
    • Operational Stability: Continuous enhancements, including AI skill stability fixes, ensure a smoother and more reliable user experience.

    Version history for the Now Assist for Enterprise Architecture (EA) application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.4.1 - July 2026 (Australia)
    • New:
      • Default AI model provider for the Now Assist for Enterprise Architecture skills changed from Now LLM to Azure Open AI
      • Added support for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash
    • Changed: The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    Version 7.4.0 - July 2026
    • New:
      • Default AI model provider for the Now Assist for Enterprise Architecture skills changed from Now LLM to Azure Open AI
      • Added support for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash
      • Use the Enterprise Architecture query agent to ask natural language questions about your enterprise architecture portfolio. The agent supports multi-condition queries, quarterly trend comparisons, and impact analysis for scenarios such as application decommissioning, and suggests related questions after answering.
      • Generate a business process map (BPM) diagram in the Enterprise Modeling & Visualization by uploading an image of an existing process diagram.
    • Changed: The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    Version 7.3.1 - June 2026
    • New:
      • Use the Enterprise Architecture query agent to ask natural language questions about your enterprise architecture portfolio. The agent supports multi-condition queries, quarterly trend comparisons, and impact analysis for scenarios such as application decommissioning, and suggests related questions after answering.
      • Generate a business process map (BPM) diagram in the Enterprise Modeling & Visualization by uploading an image of an existing process diagram.
    Version 7.1.0 - March 2026
    • New: Added support for AI Data Explorer and Query Generation skills to enable natural language querying and analysis of Enterprise Architecture Workspace dashboard widgets.
    • Changed:
      • Business application insights are now context-aware, automatically including relevant information from the source page from where you are generating insights.
      • Diagram change analysis now allows comparison between any two diagram versions, not just adjacent versions.
    Version 7.0.3 - January 2026
    Fixed: Enhanced AI Skill Stability - Improved the reliability of AI-powered features to ensure a smoother experience.
    Version 7.0.1 - December 2025
    • New:
      • Added the diagram change analysis Now Assist skill to compare different versions of a diagram and summarize the changes
      • Added the refine text Now Assist skill that helps to elaborate or shorten the text context of a record field
    • Changed:
      • View the business application source fields on the skills configuration page, based on which the business application insights are generated
      • Role restrictions added to default roles associated with all Now Assist for EA skills.
    Version 6.0.1 - October 2025

    Changed: Updated LLM prompts for ADR Doc Summarization and Actions skill.

    Version 1.1.2 - October 2025

    New:

    • Implemented security in Now Assist AI agents with access control lists (ACLs).

    Changed:

    • Updated LLM prompts for ADR Doc Summarization and Actions skill.

    Fixed:

    • Issue in fetching the related records for a business application, while creating a diagram using the Generate enterprise architecture diagram agent.
    Version 6.0.0 - September 2025
    • New:
      • Generate insights for business applications using the Now Assist skill, Business Application Insights
      • Refine Architectural Decision Record (ADR) summaries by providing prompts to generate more targeted, relevant, and actionable summaries
    Version 3.0.0 - August 2025 (Yokohama)
    • New:
      • Support for third-party small or large language model with any Now Assist for Enterprise Architecture (EA) skill or AI agent. The supported LLMs are:
        • Google Gemini
        • AWS Claude
        • Azure OpenAI
    Version 1.1.1 - June 2025 (Xanadu)
    New: Support for Now LLM.
    Version 1.4.0 - May 2025
    New: Support for Now LLM.
    Version 1.1.0 - March 2025
    Generate and summarize Enterprise Modeling and Visualization diagrams for business applications hierarchy, using the Enterprise architecture diagrammer AI agent.
    Version 1.0.0 - February 2025
    Now Assist for Enterprise Architecture (EA) drives customer value faster by utilizing the power of Generative AI (GenAI) to summarize, shorten, or elaborate architectural decision records (ADR) in the Enterprise Architecture Workspace.