Supplier Relationship and Performance Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Supplier Relationship and Performance Management release notes

    The Supplier Relationship and Performance Management application on the ServiceNow Store provides a robust framework to create, manage, and monitor supplier performance through key performance indicators (KPIs). The release history highlights continuous improvements focused on enhanced user experience, automation, AI-powered insights, and comprehensive dashboard visibility to support strategic supplier management.

    Show full answer Show less

    Key Features

    • Supplier Performance Framework: Introduced in version 1.0.0 (Nov 2024), enabling KPI creation and management for suppliers.
    • KPI Templates and Multiple Dimensions: Version 3.0.0 (May 2025) added capability to define supplier-level and contract-level KPIs, allowing granular performance measurement.
    • Automated KPI Collection: From version 4.2.0 (Dec 2025), the system supports automated data collection directly from ServiceNow tables with configurable rules and automatic fallback to manual collection, reducing manual effort and ensuring timely data updates.
    • Overall Supplier Dashboard: Provides a comprehensive view of supplier performance metrics, spend, risk, KPI trends, and top performers with interactive filters and dedicated action plan tabs for efficient management.
    • Gen-AI Powered Supplier Performance Summarisation: Introduced in versions 4.6.0 and 6.0.0 (March 2026), this feature uses AI to generate consistent, structured narratives summarizing supplier health, trends, KPI performance, historical context, and recommended actions.
    • Action Plan Enhancements: Includes an activity stream capturing all updates and chat history for full audit trails, plus email notifications to stakeholders for visibility on plan changes without manual checks.
    • Smart Assessments UI Improvements: Versions 4.9.1, 7.0.0, and 10.0.0 (June 2026) improved user experience, enhanced cancellation handling, and resolved related errors to increase system stability.

    Key Outcomes

    • Streamlined supplier performance monitoring through automation and AI-driven insights for faster, more accurate decision-making.
    • Improved user experience and system reliability in performance assessments and action plan management.
    • Greater visibility into supplier health and performance trends via an interactive, consolidated dashboard.
    • Enhanced collaboration and communication among stakeholders through activity streams and email notifications.
    • Reduced manual workload and risk of data gaps by automating KPI collection with robust exception handling.

    Version history for the Supplier Relationship and Performance Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 10.0.0 - June 2026 (Australia)
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 7.0.0 - June 2026 (Zurich)
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 4.9.1 - June 2026
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 6.0.0 - March 2026 (Zurich+)
    • New:
      • Gen-AI powered supplier performance summarisation: Introduces AI-generated summary of supplier performance scores using available KPI data, validated against a strict output format to ensure consistency and provides a structured narrative covering:
        • Supplier Performance Score andTrend (Improving / Stable / Declining) based on failure count comparison across periods
        • Narrative Insight summarizing overall supplier health in simple language
        • Performance Details — failing KPIs, KPIs currently in an action plan, and at-risk KPIs approaching threshold
        • Historical Context — action plans created, targets achieved, and previous focus areas
        • Steps Ahead — recommended actions for review, monitoring, and tracking of flagged KPIs
      • Action Plan — Activity and Notifications
        • Activity Stream: The action plan page now includes an activity stream capturing all updates made to the plan, including the full chat history from agentic conversations, giving users a complete audit trail in one place.
        • Email Notifications: Stakeholders are notified via email when updates are made to an action plan, ensuring visibility without requiring manual check-ins on the record.
    Version 4.6.0 - March 2026
    • New:
      • Gen-AI powered supplier performance summarisation: Introduces AI-generated summary of supplier performance scores using available KPI data, validated against a strict output format to ensure consistency and provides a structured narrative covering:
        • Supplier Performance Score andTrend (Improving / Stable / Declining) based on failure count comparison across periods
        • Narrative Insight summarizing overall supplier health in simple language
        • Performance Details — failing KPIs, KPIs currently in an action plan, and at-risk KPIs approaching threshold
        • Historical Context — action plans created, targets achieved, and previous focus areas
        • Steps Ahead — recommended actions for review, monitoring, and tracking of flagged KPIs
      • Action Plan — Activity and Notifications
        • Activity Stream: The action plan page now includes an activity stream capturing all updates made to the plan, including the full chat history from agentic conversations, giving users a complete audit trail in one place.
        • Email Notifications: Stakeholders are notified via email when updates are made to an action plan, ensuring visibility without requiring manual check-ins on the record.
    Version 5.0.0 - December 2025
    • New:
      • Automated KPIs
        • The automated KPI collection system improves SLO performance by enabling you to seamlessly manage performance monitoring by:
          • Automated Data Collection: Pull KPI data directly from ServiceNow tables at a defined frequency
          • Configurable Conditions: Set rules to extract and aggregate data accurately
          • Exception Handling: Automatically revert to manual collection if automated processes fail
        • The Automated KPIs feature reduces manual effort, ensures timely KPI updates, and provides a reliable fallback mechanism for uninterrupted performance tracking.
      • Overall Dashboard
        • The overall supplier dashboard provides complete visibility into your supplier base. You can now gain holistic insights and manage supplier performance more effectively through:
          • Comprehensive Metrics: View overall supplier score, total spend, active suppliers, and supplier risk in one place
          • KPI Trends: Track top KPIs across all suppliers
          • Top Performers and Usage: Identify top-performing suppliers and see how many KPI templates are in use
          • Interactive Filters and Tabs: Apply filters by supplier or segment and access a dedicated tab for action plans
        • The overall supplier dashboard empowers you to monitor performance at scale, spot trends quickly, and drive strategic decisions with ease.
    Version 4.2.0 - December 2025 (Yokohama)
    • New:
      • Automated KPIs
        • The automated KPI collection system improves SLO performance. You can now seamlessly manage performance monitoring by:
          • Automated Data Collection: Pull KPI data directly from ServiceNow tables at a defined frequency
          • Configurable Conditions: Set rules to extract and aggregate data accurately
          • Exception Handling: Automatically revert to manual collection if automated processes fail
        • The automated KPIs feature reduces manual effort, ensures timely KPI updates, and provides a reliable fallback mechanism for uninterrupted performance tracking.
      • Overall Dashboard
        • The overall supplier dashboard provides complete visibility into your supplier base. You can now gain holistic insights and manage supplier performance more effectively through:
          • Comprehensive Metrics: View overall supplier score, total spend, active suppliers, and supplier risk in one place
          • KPI Trends: Track top KPIs across all suppliers
          • Top Performers and Usage: Identify top-performing suppliers and see how many KPI templates are in use
          • Interactive Filters and Tabs: Apply filters by supplier or segment and access a dedicated tab for action plans
        • The overall supplier dashboard empowers you to monitor performance at scale, spot trends quickly, and drive strategic decisions with ease.
    Version 4.0.0 - August 2025
    Fixed: Minor fixes.
    Version 3.0.0 - May 2025
    Multiple dimension KPI's: Create supplier-level and contract-level KPIs using KPI templates to measure supplier performance. Contract-level KPIs are created under supplier-level KPIs.
    Version 2.0.0 - February 2025
    • New: Ability to create KPIs for suppliers without using KPI templates
    • Fixed: Minor fixes
    Version 1.0.0 - November 2024
    Supplier performance framework to create and manage KPIs for suppliers.