Zoom spoke release notes

  • Release version: Store
  • Updated July 9, 2026
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    Summary of Zoom spoke release notes

    The Zoom spoke for ServiceNow IntegrationHub is a continually updated integration available on the ServiceNow Store that enables customers to manage Zoom meetings, users, recordings, and phone numbers directly within their ServiceNow environment. It supports actions such as creating and updating meetings, managing users, handling Zoom phone numbers, and utilizing AI agents for chat and meeting management.

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    This release history highlights enhancements, fixes, and new features that improve reliability, security, and functionality, ensuring seamless interaction between ServiceNow and Zoom services.

    Key Features and Updates

    • Meeting Management: Introduction of subflows like ‘Create Zoom Meeting’ and support for creating meetings with end times, updating meeting details, and simplified meeting creation actions.
    • User and Phone Number Management: Enhanced user creation, deletion, and settings management actions, plus migration of phone number actions to new Number Management APIs for better performance.
    • AI Agents and Chat Management: Addition of AI agents for Zoom chat and meeting management, renaming and output transformation for AI agents, and new chat message lookup actions.
    • Security and Access Controls: Improved Access Control Lists (ACLs) and role management to restrict read and admin access in alignment with granular admin directives, enhancing data security.
    • Webhook and Stream Support: Added webhook registry support for participant events and data stream actions to improve real-time event handling and integrations.
    • Performance and Reliability Fixes: Numerous bug fixes addressing installation performance, authentication templates, webhook validation, and meeting URL generation.

    Practical Benefits for ServiceNow Customers

    • Automate and streamline Zoom meeting and user lifecycle management directly within ServiceNow workflows.
    • Enhance integration reliability and security through updated APIs and stricter access controls.
    • Leverage AI-driven chat and meeting management tools to improve operational efficiency.
    • Utilize webhook event support to enable real-time Zoom event monitoring and automation.
    • Benefit from ongoing maintenance and improvements ensuring up-to-date compatibility with Zoom platform changes.

    Version history for the Integration Hub Zoom spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.8.0 - July 2026
    • Changed:
      • Migrated Zoom Phone Number actions to new Number Management APIs for improved reliability and performance
      • Migrated Zoom Phone Number Stream actions to new Number Management APIs
    Version 4.7.0 - June 2026
    Fixed: Streamline ACLs.
    Version 4.6.2 - January 2026
    Fixed: Defect related to Create Channel tool in Zoom Chat Management AI Agent.
    Version 4.6.1 - December 2025
    • New:
      • Agent: Zoom chat manager
      • Action: Look up Past Meeting Participants Stream
    • Changed: Agent: Zoom meeting manager, Zoom user manager, Zoom recording: Added data stream actions as tools
    Version 4.5.1 - November 2025
    • New: Introduced a new subflow ‘Create Zoom Meeting’ and added an inactive action ‘Create Meeting – Simplified’ to enhance meeting creation capabilities
    • Fixed:
      • 1. Updated table access controls to restrict read access from the admin role, granting it only to MAINT, in alignment with granular admin directives for backend user mapping data
      • 2. Read  only Directive. Refer the global communication for the detailed notes for this directive
    Version 4.4.0 - September 2025
    Fixed - Required ACL(s) or Role(s) for agents.
    Version 4.3.0 - August 2025
    • Fixed:
      • AI Agents: Renaming, and Output transformation strategy
      • Actions: Look Up Chat Messages
    Version 4.2.0 - March 2025
    Minor release with new AI agents.
    Version 4.1.3 - December 2024
    Fixed: Authentication template.
    Version 4.1.2 - December 2023
    Fixed: Webhook endpoint validation.
    Version 4.1.1 - November 2023
    Fixed: Inadequate ACL for sn_zoom_spoke_user table.
    Version 4.1.0 - February 2023
    • New: Webhook registry support for participant joined, participant left events.
    • Changed:
      • Added support for alternative support for Create Meeting, Update Meeting actions.
      • Added support for posting permission support for Update Channel action.
    Version 4.0.4 - November 2022
    Fixed: Bug related to Zoom meeting URL found in V4.0.2.
    Version 4.0.3 - November 2022 (True-up)
    • New:
      • 9 Chat Management actions
      • 1 Utility action
    • Changed: Added timezone input for Create Meeting action
    Version 3.1.1 - September 2022
    Fixed: Improve installation performance of spoke.
    Version 3.1.0 - September 2022
    Minor release of Zoom Spoke for Integration Hub. This version adds two new actions - Look up Meetings Stream (to list given users meetings), and Update Meeting (to update the meeting details for a given meeting).
    Version 3.0.3 - July 2022
    Fixed: Zoom Meeting Links being generated with Zoom spoke version 3.0.0
    Version 3.0.1 - June 2022
    • Changed: Patch release of Zoom Spoke. This version includes the below changes:
      • Update to the order of choices within the action - Update User Settings.
      • Update of the label for the action - Look up Users Stream.
      • Update to the order of country list within the action - Update User Phone Settings.
    Version 3.0.0 - May 2022
    • Changed:
      • Updated user management by providing actions for user creation and deletion.
      • Updated user setting management by providing actions for user settings and user phone settings.
      • Better connection management.
      • Sample webhook entries, and subflows for inbound events automation.
    Version 2.0.4 - May 2022
    New: This is a patch release and enables creating a meeting with the end time.
    Version 2.0.2 - December 2021
    Changed: Patch release of Zoom Spoke for IntegrationHub. This version includes updates to spoke dependencies.
    Version 2.0.1 - September 2021
    Fixed: Minor bug - unexpected token error at Create Meeting and Add Meeting Registrant actions
    Version 2.0.0 - May 2021
    Major version release for the Zoom spoke.
    Version 1.7.0 - April 2021
    Minor release of the Zoom spoke for IntegrationHub. This version adds functionality related Get Meeting Recordings Settings.
    Version 1.6.0 - December 2020
    Minor release of the Zoom spoke for IntegrationHub. This version adds functionality related Look Up Recordings, Get Meeting Recordings and Look Up Ended Meeting Instances.
    Version 1.0.3 - June 2020
    Patch release of Zoom spoke for IntegrationHub
    Version 1.0.2 - September 2019
    Provides actions to start and manage a Zoom meeting from the ServiceNow instance.