FSM - Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read

    • Version history for the ServiceNow® FSM - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.0.1 - June 2026
    • New:
      • AI-powered mobile form auto-fill for field technicians.
        • Field technicians can use mobile camera to capture images and auto-populate form fields via AI image recognition, supporting smart assessments, input forms, and scripted questionnaires.
      • Consistent AI visual indicators across applications.
        • AI features now display unified gradient styles and subtle animations to indicate activity in Workspace, UI16, and mobile experiences, meeting accessibility standards.
      • Parts Debrief automation in NAP and NAVA.
        • Agents can automate parts debrief workflows, handling empty work notes, invalid part usage, quantity normalization, and error scenarios.
      • Expanded AI summarization and knowledge workflows.
        • Users can trigger work order/sidebar chat summarization and knowledge article generation across platforms with role-based workflows and answer validation.
      • Create work order agent with enhanced persona coverage.
        • System supports creating work orders from text/images in NAP/NAVA with persona validation, blocking invalid content.
      • FSM AI Mandate features available on mobile and workspace.
        • FSM AI capabilities (IT automation, NAVA integration, smart assessments) are now mobile/workspace accessible with role-based access.
      • Telemetry for AI feature usage.
        • Admins can track AI lens feature usage for FSM use cases.
      • Skill refinement for FSM digital agents.
        • FSM agents enhanced for improved automation and workflow handling.
    • Changed:
      • Broadened test and validation coverage for FSM AI use cases.
        • Testing expanded across mobile/agent/NextWave experiences to certify features.
      • Enhanced automation for AI SKU and agent studio test cases.
        • Remaining automation scenarios completed with monitoring on latest NAP version.
      • Improved parts debrief workflow handling.
        • Better management of edge cases like unrecognized assets and invalid task states.
      • Refined questionnaire answer validation in summarization workflows.
        • Validation improved across NAP/NAVA/UI16/Workspace for task summarization.
      • Performance testing for Q1 deliveries.
        • Testing conducted to ensure system stability and responsiveness.
    Version 1.0.0 - April 2026
    • FSM - Advanced activates enhanced AI capabilities for customers on the Advanced product tier subscription. It builds on FSM - Foundation and works alongside Now Assist for Field Service Management (FSM) to deliver a broader set of AI skills and agentic workflows for field service teams.
    • This tier includes Work Order Task Summarization, Knowledge Article Generation to automatically draft KB articles from completed work orders, and Sidebar Chat Summarization for contextual AI assistance during dispatcher conversations. It also includes two AI agents: the Create Work Order Agent, which handles work order creation from text and images, and the Parts Manager AI Agent, which detects part usage within work notes and updates the status of all used, removed, or unused parts automatically.