Recommended Actions release notes

  • Release version: Store
  • Updated July 9, 2026
  • 4 minutes to read
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    Summary of Recommended Actions Release Notes

    The Recommended Actions application in the ServiceNow Store continuously evolves to enhance agent productivity by providing contextually relevant recommendations and actions. It enables agents to quickly access, select, and execute relevant actions based on insights and predefined rules, improving case resolution efficiency.

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    Key Features

    • Now Assist Multi-Content Response (MCR) Genius Model Support: Added in version 42.1.0 to enhance recommendation quality through AI-driven multi-content responses.
    • Playbooks as Action Type: Introduced in version 43.0.0, playbooks provide structured guidance as a new actionable item within Recommended Actions.
    • Java 21 Compilation Upgrade: Ensures compatibility and performance improvements as of version 42.0.0.
    • Accessibility (A11y) Enhancements: Compliance with WCAG 2.2 AA standards including support for 400% zoom and reflow, improving usability for all users.
    • Agentic Workflow Enhancements: Dynamic search terms can now be passed as input to support adaptive workflow execution.
    • AI Search Integration and Improvements: Support for relevancy scoring, top N results, contextual filter preprocessing, and hybrid search result counts enhance search accuracy and usability.
    • Async Mode and Multiple Context Support: Asynchronous API invocation and multiple Recommended Action contexts per table boost performance and flexibility.
    • Customization Options: Font size control in decision trees and visibility settings for completed guidance improve user interface adaptability.
    • Unified Search Results: Powered by the AI discovery engine, enabling search across entities with relevance-ranked results.
    • Role and Access Control Alignments: Role inheritance and ACL reviews ensure secure, subscription-based access management.

    Performance and Fixes

    • Improvements in Recommended Actions refresh triggers, context management, and UI experience.
    • Bug fixes to ensure correct display of recommendations, accurate search result updates, and error handling during recommendation execution.
    • Optimizations to reduce upgrade time by automating role assignments for NBA Author users.
    • Enhanced logging and event tracking for AI search interactions within Recommended Actions.

    Practical Impact for ServiceNow Customers

    ServiceNow customers using Recommended Actions can expect improved AI-driven recommendations that are more relevant and actionable. The addition of playbooks and enhanced workflows provides agents with better guidance, reducing resolution times. Accessibility improvements ensure usability for all users, while asynchronous processing and multiple context support increase system performance and flexibility. Regular bug fixes and logging enhancements contribute to a stable and transparent operational experience.

    Version history for the Recommended Actions application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 42.1.0 - July 2026
    New: The Now Assist Multi-Content Response (MCR) Genius Model is now supported in Recommended Actions.
    Version 43.0.0 - July 2026
    New: Added playbooks as a new action type in Recommended Actions.
    Version 42.0.0 - June 2026
    • New:
      • Java 21 Compile Upgrade – The Recommended Actions application has been upgraded to compile with Java 21, ensuring platform compatibility and performance improvements.
      • Role inheritance & ACL review in the base system – Role inheritance and ACL configurations in the base system have been reviewed and aligned for subscription-based access control.
      • Accessibility (A11y) improvements – Core UI and seismic components now meet WCAG 2.2 AA standards, including 400% zoom and reflow support for improved accessibility compliance.
      • Agentic workflow enhancement – Dynamic search terms can now be passed as Guidance input to support agentic workflow execution in Recommended Actions.
    Version 41.0.2 - March 2026
    • New: The total number of search results is displayed in the AI search tab of the Recommended Actions Contextual side panel when Hybrid Search is enabled.
    • Fixed: Minor fixes for this release.
    Version 40.0.0 - February 2026
    Fixed: Minor defect fixes for this release.
    Version 39.0.0 - January 2026
    • New:
      • Supports relevancy score for the Attach and share article, Default guidance for search results, Share KB in chat interactions, and all no-code guidances.
      • Supports top N results and relevancy scores for AI search results.
      • Supports contextual filter preprocessing in AI Search.
    Version 38.0.2 - December 2025
    • New:
      • Enabled Recommended Actions pre-fetch functionality.
      • Enabled logging of AI search and result events originating from Recommended Actions component across workspaces.
      • Enabled selection of multiple search sources for AI search within Recommended Actions.
    • Fixed: Minor fixes.
    Version 37.0.2 - September 2025
    • Fixed:
      • The field recommendations now display correctly upon page refresh.
      • The search results now update correctly when you select a source or facet filters on the Search page.
    Version 37.0.1 - August 2025
    • Enabled the trigger refresh for recommendations both explicitly and in response to UI events.
    • Optimized Recommended Actions refresh experience by excluding non-critical field updates.
    • Enhanced context management with dynamic context inputs.
    • Minor bug fixes for this release.
    Version 35.0.1 - May 2025
    • New:
      • Enabled Async mode for Recommended Actions, which allows the Recommend Actions API to be invoked asynchronously to fetch the recommendations.
      • Enabled multiple contexts for the table, which allows the creation of multiple Recommended Action contexts for it.
    • Fixed: Minor bug fixes for this release.
    Version 34.1.0 - April 2025

    New:

    • Added the ability to customize font size for questions in a decision tree.
    • Added the ability to control the visibility of completed guidance in a decision tree.
    Version 34.0.1 - February 2025
    • Automate creation of Search Result Mapping records for new contexts.
    • Improved performance of Recommended Actions Suggested tab and Search tab generation.
    Version 33.0.2 - January 2025
    Bug fix.
    Version 33.0.1 - November 2024
    • Improvements to support new RA component property and guidance action triggered event propagation
    • Bug fixes
    Version 32.0.1 - August 2024
    • Added support for new Task Intelligence similarity Resource Generator Type.
    • Added support to configure context records through an active flag mechanism.​
    Version 31.0.3 - July 2024
    Added a job which will add guidance user role to NBA Author users when the upgrade is triggered. This is to reduce the upgrade time when there are many user records with the NBA Author Role.
    Version 29.0.2 - June 2024
    Bug fixes.
    Version 31.0.2 - May 2024
    • Changed the default icon for the side panel.
    • Enabled sorting on search results based on relevancy and recency.
    • Added new property for hiding full search view icon and change label for default search field.
    • Enabled parsing of genius result pill picker as part of search result mapping.
    • Support for full view search.
    Version 29.0.1 - March 2024
    The searchTerm from AI Search resource generator is preprocessed before making the search to provide more accurate results.
    Version 29.0.0 - February 2024
    • Capturing sys id for predicted values to support top N recommendations for a record field.
    • Fixes
    Version 28.0.0 - November 2023
    New feature to show unified search results powered by AI discovery engine. Search across entities and view unified search results ranked by relevance.
    Version 27.0.1 - September 2023
    Fix for error on case load in CSM/FSM Configurable workspace.
    Version 27.0.0 - August 2023
    • Changes in Recommended Actions framework to support Task Intelligence Classification Resource generator changes.
    • Changes to reference qualifiers for Resource generators using ML models.
    • Other fixes.
    Version 26.0.0 - May 2023
    • Changes for field recommendations definitions to support Task Intelligence Classification resource generators.
    • Fixes for field recommendations for unsaved changes.
    Version 25.0.0 - February 2023
    • New
        • Changes to support the grouping of recommendations based on recommendation criteria.
        • Changes to support custom preview and detail experiences for guidance recommendation cards.
    Version 24.0.1 - November 2022
    • Changes to guidance experience to show error messages and notifications in case multiple users are acting on the same recommendation.
    • Changes to show error messages if recommendations fail during execution.
    Version 23.0.0 - August 2022
    Recommended Actions enable agents to view and select one or more contextually relevant actions based on insights generated with defined rules. For example, an agent working on a case can review and select a contextually relevant action that links the case to a related product issue. Recommended Actions provides the ability to configure recommendations based on related context, giving agents the resources and information they need to resolve cases quickly.