Service Applicant Information release notes

  • Release version: Store
  • Updated July 9, 2026
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    Summary of Service Applicant Information Release Notes

    The Service Applicant Information application, available on the ServiceNow Store, enables customers to capture and manage enhanced applicant data during case creation and application processes. It provides a dedicated data model and custom user interfaces to store applicant details and associated financial information, improving data capture and security within government and service management contexts.

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    These release notes document incremental improvements, bug fixes, security enhancements, and feature additions from the initial launch in May 2024 through July 2026.

    Key Features

    • Enhanced Data Capture: Addition of new fields in the applicant data model to support comprehensive applicant information collection.
    • Configurable Portal Widgets: Updated portal design with configurable widgets such as Banner, Mega Menu, Header/Footer, Data List, and FAQ/Quick Links for improved usability.
    • Dynamic Multi-Select Filtering: Introduced advanced filtering options across multiple case and task lists, supporting multi-select filters and date range selections to streamline data navigation.
    • Security Improvements: Multiple releases enhanced security controls to prevent inadvertent access to constituent and business contact data, ensuring compliance and data protection.
    • Accessibility and UI Fixes: Addressed accessibility issues and improved user interface elements for better usability, including support for Coral theme compatibility and CSS fixes.
    • Low-Code Workflow Migration: Transitioned account and business registration workflows to low-code solutions, simplifying customization and maintenance.
    • Java 21 Support: Updated the platform compatibility to support Java 21, ensuring future-proof performance.

    Key Outcomes

    • Customers can efficiently capture detailed applicant and financial information during case creation, enhancing data quality and case management capabilities.
    • Improved portal usability through configurable widgets and dynamic filtering allows users to quickly find and manage relevant cases and tasks.
    • Security enhancements protect sensitive applicant and contact data, reducing risk of unauthorized access.
    • Ongoing defect fixes and accessibility improvements ensure a more stable and user-friendly experience, supporting compliance with accessibility standards.
    • Low-code workflow updates empower administrators to tailor processes without extensive coding, accelerating deployment and adaptability.

    Version history for the Service Applicant Information application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.0 - July 2026
    Minor fixes and enhancements
    Version 4.0.1 - June 2026
    Defect fixes
    Version 3.2.0 - May 2026
    Incremental release with enhancements and Java 21 support
    Version 3.0.5 - April 2026
    Defect fixes for localisation, functional and accessibility issues.
    Version 3.0.1 - March 2026
    Minor fixes.
    Version 2.21.1 - February 2026
    • New:
      • Added dynamic, configurable filtering across GSP portal lists. All filters are multi-select; date fields support ranges.
      • sn_gsm_government_service_case: Business, Business contact, State, Priority; Opened (range), Updated (range)
      • sn_customerservice_task: Priority, State, Subject, Visible to Customer
      • sn_gsm_service_request_case, sn_gsm_information_request_case, sn_gsm_license_permit_case: Constituent, Business, Business contact, State; Reported date (range)
      • sn_gsm_social_benefits_case: Product, Constituent, Business, Business contact, Stage, State, Assigned to; Reported date (range)
      • customer_account: Name, Primary Contact, City, Zip/Postal code
      • customer_contact: Name, Business
      • sn_install_base_item: Contact
    • Changed:
      • /gsp homepage updated to new design; now uses Configurable Portal Widgets (Banner, Mega Menu, Header/Footer, Data List, FAQ/Quick Links).
      • Enabled configurable widgets on pages: gov_case_list, gsp_businesses, gsp_business_details, gsp_contacts, gsp_contact_details, gsp_receieved_items, gsp_receieved_item_details, gsp_services_detail. Lists use Data List search and filters.
    Version 1.2.5 - September 2025
    Fixed: Confirm Application activity was skipped when a new Social Benefits case was created
    Version 2.2.2 - August 2025
    • New:
      • Added additional capabilities for the generic activity UI used for various playbook activities in the grants management playbook
      • Coral theme compatibility
    • Fixed: Upload and Verify Document Activity UI CSS Fixes
    Version 1.2.4 - May 2025
    New: Added fields in the applicant data model to support capturing additional information.
    Version 2.0.3 - February 2025
    Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 1.2.3 - January 2025
    Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 1.2.2 - November 2024
    • Changed:
      • Migrated account/business registration workflow to low code solution
      • Updated plugin dependencies
      • Added new property page
    Version 1.1.0 - August 2024
    Fixed: Ensure Government Admin roles can now view the full Service Applicant Information module as well as the appropriate product model menu options.
    Version 1.0.4 - June 2024
    • Fixed:
      • Resolved accessibility issues
      • Updated API call to glide plugin manager when checking if a plugin exists
    Version 1.0.2 - May 2024
    This new plugin will enable customers to capture additional information entered during the case creation/application process. It includes a data model and corresponding custom UIs to facilitate storing new applicant information as well as their associated financial information.