Secureworks Ticket Ingestion Integration for Security Operations release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Secureworks Ticket Ingestion Integration for Security Operations release notes

    The Secureworks Ticket Ingestion Integration for Security Operations is a ServiceNow application designed to support Secureworks Managed Security Services (MSS) by automatically fetching Secureworks CTP tickets and converting them into security incidents within ServiceNow. This integration facilitates automated response actions, enhancing security incident management efficiency.

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    Key Updates and Fixes

    • Security Enhancements: In December 2025 (version 11.1.1), all dictionary-level read-only fields were upgraded to Strict Read-Only, ensuring consistent enforcement of read-only behavior across all user interfaces, scripts, and integrations.
    • Access Improvements: Versions 11.1.3 and 11.1.4 addressed access issues for Security Analysts querying tables, improving usability for security operations personnel.
    • Vulnerability Fix: February 2026 (version 11.1.2) included a critical fix for a security vulnerability related to client-callable system-run subflow code execution, enhancing platform security.
    • Performance and Logging Enhancements: Fixes in September 2022 improved logging and performance related to Secureworks CTP ticket ingestion.
    • UI and Library Updates: UI dependencies were removed in May 2024; jQuery UI libraries were updated in November 2023; and AngularJS was updated in March 2022 to meet platform mandates.
    • API and Ticket Handling Fixes: Various fixes addressed issues such as errors when closing tickets with knowledge article creation enabled, handling of ISO formatted dates in ticket fields, and API errors related to quotes in close ticket calls.
    • Key Management Framework Integration: December 2020 update introduced capabilities for developers to manage cryptographic keys used for Password2 fields, enhancing security management.

    Practical Impact for ServiceNow Customers

    Customers leveraging this integration can expect improved security, reliability, and performance in managing Secureworks CTP tickets within ServiceNow. The enhancements ensure secure access, prevent unauthorized changes, and streamline incident ingestion and automated response workflows. Regular updates address bugs and platform compatibility, supporting a seamless security operations experience.

    Version history for the Secureworks Ticket Ingestion Integration for Security Operations.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.1.4 - June 2026
    Fixed:Access issues for Security Analyst while querying tables.
    Version 11.1.3 - May 2026
    Fixed: Access issues for Security Analyst while querying tables.
    Version 11.1.2 - February 2026
    Fixed: Security Vulnerability via Client-Callable System-Run Subflow Code Execution.
    Version 11.1.1 - December 2025
    New: Upgraded all dictionary-level read-only fields to Strict Read-Only to enhance security and prevent unauthorized changes.This update ensures the server consistently enforces read-only behaviour across all UIs, scripts, and integrations.
    Version 11.0.18 - May 2024
    The new UI dependency is removed.
    Version 11.0.16 - November 2023
    Changed: Updated jQuery UI libraries to the latest versions.
    Version 11.0.13 - September 2022
    • Fixed:
      • Improve the logging for Secureworks CTP ticket ingestion.
      • Performance fix.
    Version 11.0.12 - June 2022
    Fixed: Creating Blank SIR (skipping SIR sequence) when M2M mapping is done for Observable/CIs in Profile.
    Version 11.0.11 - March 2022
    • Fixed:
      • Update AngularJS 1.4.8, platform mandate.
      • Fixed the issue where the first ticket in Preview was not loading fine.
    Version 11.0.10 - December 2021
    Fixed: UI changes
    Version 11.0.9 - November 2021
    • Fixed:
      • Added additional password related policies.
      • Fixed an error which occured when closing a SIR incident with the option 'Create knowledge article' enabled.
    Version 11.0.8 - August 2021
    • Fixed:
      • Fixed an issue where the close ticket API call responds with a 400 error code when quotes were present.
      • Fixed an issue where the error message "An error occurred while creating timeline entries." appeared when closing Security Incident created by SecureWorks when the option "Create knowledge article" was enabled.
    Version 11.0.5 - February 2021
    Fixed: Fixed an issue where tickets were missing when the ISO format date was part of the Secureworks field that was mapped to ServiceNow field.
    Version 11.0.4 - December 2020
    Changed: With Key Management Framework plugin, developers will have an ability to manage keys used for Password2 fields through crypto module definition.
    Version 11.0.2 - November 2020
    Fixed: A fix has now been provided for the fetch sample events button for fetching the recent events, which was not working as expected.
    Version 11.0.1 - September 2020
    New: The Secureworks CTP ticketing system is an application that supports the servicing needs of the Secureworks Managed Security Services (MSS) organizations. The Secureworks CTP ticket ingestion integration allows you to automatically fetch Secureworks CTP tickets and convert them into security incidents and enable automated response actions.