Build Agent Trial release notes

  • Release version: Store
  • Updated July 9, 2026
  • 4 minutes to read
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    Summary of Build Agent Trial Release Notes

    The Build Agent Trial is an AI-powered development assistant integrated within the ServiceNow platform, aimed at accelerating application development by automating repetitive and manual tasks. It supports both low-code and no-code builders and is available by default on all instances without requiring installation. The trial offers 25 free user interactions over 30 days, allowing customers to explore its capabilities before opting into the paid version.

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    Key Features

    • AI-Assisted Development: Available directly in ServiceNow Studio, enabling developers to create and customize applications faster with AI support.
    • Consolidated Update Sets: Tracks all Build Agent and manual changes in a unified scope, simplifying review, merging, and change history management.
    • Extended Metadata Support: Handles a wider range of metadata types such as connection and credential aliases, REST messages, and user criteria.
    • Manual Edit Tracking: Differentiates between automated and manual code changes, storing manual edits in separate update sets for traceability.
    • Web Search Tool: Optional feature that allows Build Agent to search the public internet for answers beyond internal knowledge sources.
    • File Upload for Context: Supports uploading various file types (images, documents, code files) to provide context during development conversations.
    • Integration with MCP Servers: Enables connectivity within ServiceNow Studio to external MCP servers, expanding integration possibilities.
    • UI Validation Tool: Validates user interface output during app creation directly within the Build Agent chat panel.
    • Search Retrieval Tool: Allows Build Agent to fetch relevant knowledge articles, catalog items, and indexed content from configured data sources.
    • Broad Connector Support: Includes new integrations with services like Atlassian Rovo, DocuSign, Figma, GitHub, Zoom, and others.
    • Support for Latest AI Models: Incorporates advanced AI models such as Claude Sonnet 4.6 and GPT-5.4 for improved code quality and reasoning.
    • Service Portal and Inbound Email Action Support: Enhances flow actions and custom skills creation across ServiceNow Studio and IDE.

    Practical Benefits for ServiceNow Customers

    • Boosted Developer Productivity: Automates routine coding tasks, allowing developers to focus on higher-value work.
    • Reduced Development Backlogs: Speeds up application delivery cycles by streamlining development workflows.
    • Faster Time-to-Market: Accelerates building and customizing applications across entire instances, not just individual apps.
    • Improved Change Management: Clear distinction between manual and automated changes with comprehensive history and restore points.
    • Seamless Integration: Expanded metadata and connector support enables richer application capabilities and integrations.
    • Trial Flexibility: Evaluate Build Agent features risk-free with initial free interactions before committing to paid usage.

    Version history for the Build Agent Trial on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.4.5 - July 2026 (Australia)
    • New:
      • A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel.
      • Consolidated update sets enable you to track changes generated by Build Agent[ and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments.
      • Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria.
    • Changed:
      • Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate "manual-edit" update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.
      • Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming.
      • An updated semantic metadata search tool improves performance replaces the previous semantic search tool.
      • Build Agent (Trial) is available by default on all instances, without requiring installation.
    Version 2.3.3 - June 2026
    • New:
      • Upload files to Build Agent to provide context: images (PNG, JPEG, GIF, WEBP), documents (PDF, DOC, DOCX, XLS, XLSX), and text/code files (TS, JS, PY, JSON, MD, HTML, YAML, and more)
      • View update sets created by Build Agent from within the chat panel. Each checkpoint includes a button that opens the relevant update set in a new tab.
      • Connect Build Agent to external MCP servers in ServiceNow Studio. Previously, MCP server connectivity was only available in the ServiceNow IDE.
      • Validate user interface output during app creation with the UI validation tool in Build Agent, now available in ServiceNow Studio.
      • Use the Search retrieval tool to enable agents to fetch and present relevant information from configured data sources in response to user queries. Agents can surface knowledge articles, catalog items, and other indexed content directly within the agentic workflow, reducing the need for users to navigate to separate search interfaces.
    • Changed: New MCP integrations in ServiceNow Studio: Added support for many new connectors including Atlassian Rovo, DocuSign, Figma, GitHub, Linear, Miro, Prisma Postgres, and Zoom (Chat, Docs, Revenue Accelerator, Whiteboard)
    Version 2.2.6 - May 2026 (Zurich, Australia)
    • New:
      • Service Portal support
      • Inbound email action support
      • Improved support for actions in flows
      • Custom skills creation in IDE and ServiceNow Studio
      • Support for Claude Sonnet 4.6 and GPT-5.4
    Version 2.2.5 - May 2026 (Zurich, Australia)
    • New:
      • Service Portal support
      • Inbound email action support
      • Improved support for actions in flows
      • Custom skills creation in IDE and ServiceNow Studio
      • Support for Claude Sonnet 4.6 and GPT-5.4
    Version 2.1.3 - April 2026
    • New:
      • Keyword search enhancements
      • Zurich Compatability:
        • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
        • Global & App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
        • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
        • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    - March 2026
    • Key highlights:
      • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
      • Global & App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
      • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
      • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Version 1.3.13 - October 2025
    • With the Build Agent (Trial) app, your instance will receive 25 free user interactions for 30 days at no additional charge, enabling you to explore the Build Agent features at no cost. If you exceed the limit of free interactions, you can either wait for your free interactions to reset after 30 days or install the paid Build Agent app on your instance to continue using its services.
    • Build Agent is an autonomous developer AI agent inside the ServiceNow IDE. It will benefit customers by significantly accelerating application development on the ServiceNow platform. Build Agent automates many of the repetitive and time-consuming tasks that developers currently perform manually. This leads to:
      • 1. Increased developer productivity.
      • 2. Reduced development backlogs.
      • 3. Faster time-to-market for new business applications.
      • 4. A potential reduction in overall development costs.